Subject: : [#337260] - Conversation with Ticking Watermelon
From: Seeta Seeta <[email-masked]>
To: Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Urvika Chaudhary <[email-masked]>, LM CS Team <[email-masked]>
Date: Thu, 12 Dec 2019 05:44:31 -0700 (MST)

Hi Apoorv, 

As i have already shared the information regarding the correct escalation. However, yesterday itself @ataullah has escalated the HOMECENTRE query to BABYSHOP team. 

@apoorv if i have given you the responsibility to take care of night team you should have to check whatever is going on in that shift. This is really a embarrassing situation that after informing everything to our agents still we are repeating the silly mistakes. 

Moving forward from now if i am going to receive any wrong escalation complains from the client or from the concern team, so there will be a penalty of 200 rupees on each wrong escalation. So make sure all of you double check the cases before escalating to the concern team. 

If anyone is having any issue regarding this so please contact me. 

Thanks & Regards, 
Seeta Kunwar 

From: "Seeta Seeta" <[email-masked]> 
To: "Mustehsan Siddiqui" <[email-masked]> 
Cc: "Sachin Maheshwari" <[email-masked]>, "Bsdm Nurserywh" <[email-masked]>, "Centrepoint" <[email-masked]>, "Ramesh Viswanadhan" <[email-masked]>, "jessie caparas" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Sagaya Kumar" <[email-masked]> 
Sent: Thursday, December 12, 2019 5:48:34 PM 
Subject: Re: [#337260] - Conversation with Ticking Watermelon 

Hi Mustehsan, 

Thank you for highlighting this case. Please accept our apology on this and we will coach all the agents to always check the concepts before escalating any cases to concern team. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mustehsan Siddiqui" <[email-masked]> 
To: "Sachin Maheshwari" <[email-masked]>, "Bsdm Nurserywh" <[email-masked]>, "Centrepoint" <[email-masked]>, "Ramesh Viswanadhan" <[email-masked]>, "jessie caparas" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Sagaya Kumar" <[email-masked]> 
Sent: Thursday, December 12, 2019 5:02:31 PM 
Subject: Re: [#337260] - Conversation with Ticking Watermelon 

[ mailto:[email-masked] | @Seeta Seeta ] [ mailto:[email-masked] | @Urvika Chaudhary ] , 

This is a Home Center order, how come we are raising it to the Babyshop team? 

Forward the issue to HC KSA team please. 

From: Sachin Maheshwari <[email-masked]> 
Date: Thursday, 12 December 2019 at 9:15 AM 
To: Bsdm Nurserywh <[email-masked]>, Centrepoint <[email-masked]>, Ramesh Viswanadhan <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Jessie Caparas <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>, Sagaya Suresh Kumar <[email-masked]> 
Subject: RE: [#337260] - Conversation with Ticking Watermelon 

[ mailto:[email-masked] | @Mustehsan Siddiqui ] , [ mailto:[email-masked] | 
@Jessie Caparas ] , 

This is not a Babyshop Product. 

Regards 

Sachin 

04-5175412 

From: Bsdm Nurserywh <[email-masked]> 
Sent: Thursday, December 12, 2019 6:33 AM 
To: Centrepoint <[email-masked]>; Ramesh Viswanadhan <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Sachin Maheshwari <[email-masked]> 
Subject: RE: [#337260] - Conversation with Ticking Watermelon 

Dear Team, 

Mentioned order not showing in DMM GDMS. 

Regards 

Sanjeev Ghale 

BS-Nursery Furniture 

SCM Dammam 

Tel : +966 (13)8925326 Mobile : +966 594349419 
Email : [ mailto:[email-masked] | [email-masked] ] 

Landmark Arabia Co I PO Box 4979 I Dammam 31952 I Saudi Arabia” 

[ http://landmarkgroup.com/ ] 

[ https://www.facebook.com/LandmarkArabia ] [ https://lsmindia.com/@LandmarkArabia ] [ https://www.linkedin.com/company/landmark-group ] 

From: Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 12, 2019 5:25 AM 
To: Bsdm Nurserywh < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Viswanadhan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#337260] - Conversation with Ticking Watermelon 

External email sender, please take precaution. 

Hi Team, 

Subject;WWD delivery delayed, 
With reference: order # 6452653282 , 

item number 161206566 

the order placed on 20.11.2019, and delivery schedule was 07.12.2019, but till now it's not delivered, 
kindly arrange a shipment for this order on your priority basis, 

Regards 
Ataullah 

337260:1125156 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com