Subject: Ticket Assigned - Conversation with User
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Tue, 03 Dec 2019 16:12:48 +0000

Hi Ammar Ali,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi Sir/Maam           08:02 PM, 03rd Dec                   Ammar                   Hi, My name is Ammar How may I help you?             08:04 PM, 03rd Dec                     User                    Dear Sir/Maam

Good evening. This is Ms.Bienvenida Penetrante from King Khalid University Hospital. I just received my order today in the afternoon and it fit very well. But today i just found out that the dress/gown that my sister buy for me will not match with the gold sandals. Im hoping if its ok with you can i change the color of my order sandals to black. 
Hoping for your kind consideration.
Thank you very much
Respectfully yours
Bien Penetrante
0535209818           08:05 PM, 03rd Dec                   Ammar                   You can return online purchases through the below three channels:

· You can contact our customer support team on to book a return and to be notified of the refund amount based on our return policy.

· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.

· 

You can now drop off your return to any store           08:07 PM, 03rd Dec                   Ammar                   Is there anything else I can help you with?            08:10 PM, 03rd Dec                   Ammar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:12 PM, 03rd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/308774