Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 06 Oct 2020 18:42:03 +0000

Hi Algaili Abdelbagee Ahmed,  The customer has responded to the ticket.  Returns  Ticket comment <div></div>
        <div>Kindly reminder. </div>
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<div>From: Dody Ghonem &lt;[email-masked]&gt;</div>
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<b>To:</b> Max Fashion &lt;[email-masked]&gt;</div>
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<b>Sent:</b> Tuesday, October 6, 2020, 09:41:05 PM GMT+3</div>
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<b>Subject:</b> return my orders#6228077553 and #6226766924</div>
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                    On Saturday, October 3, 2020, 03:51:04 PM GMT+3, Dody Ghonem &lt;[email-masked]&gt; wrote:
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<div>Dear Max Fashion, </div>
<div>I want to return my orders#<a href="https://www.maxfashion.com/sa/en/my-account/order/6228077553?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_SA_en" style="color:rgb(0, 185, 229);font-family:Arial, Helvetica, sans-serif" target="_blank" rel="noreferrer">6228077553</a> and #6226766924, I went to tahliya branch and flamingo branch they said that the order isn't found on the system, and told me to contact the call centet, after contacting your call center they told me you cann't return burkini, on telling them that i asked the call center twice if i can return the burkini and they said yes you can return it after 14 days of purchase they asked me to send email to you, is this your way to handle customers??? </div>
<div>Also you will find your return policy attached and it doesn't mention that i cann't return burkini or swim suit. </div>
<div> </div>
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<div>Best regards, </div>
<div><br></div>
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                    On Monday, September 28, 2020, 04:24:15 AM GMT+3, Max Fashion &lt;[email-masked]&gt; wrote:
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<div id="ydpa1935fadyiv1031143525ydp37874b11yiv3414328651">

 

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										Order number  6228077553 has been shipped.
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															Your products have been shipped.
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															Hi Hadeer Ghonem, your order number is  <span style="color:#00b9e5"><a href="https://www.maxfashion.com/sa/en/my-account/order/6228077553?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_SA_en" style="color:#00b9e5;text-decoration:none" target="_blank" rel="noreferrer">6228077553</a></span>.														</td></tr>
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																																										The tracking number is <span style="color:#00b9e5"><a href="https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=FP09281000840&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_SA_en" style="color:#00b9e5;text-decoration:none" target="_blank" rel="noreferrer">FP09281000840.</a></span>
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																<div style="margin:0;padding:0;text-align:left;font-family:Helvetica, Arial, sans-serif;font-size:14px;line-height:22px;color:#242428">
																	Order shipping to   <br><b>Hadeer Ghonem</b><br>
																									                                   	 	2599 Ar Razi<br>
																	 								                                   	 								                                   	 	 23443<br>
								                                   	 								                                   	 								                                   	 								                                     								                                     	Jeddah,
								                                     								                                      								                                     	Saudi Arabia
								                                     								                                     																	 								                                     									                                     		<br>
								                                     								                                     Mobile: +966 548604746
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																	                                       								                                       								  								                                      																			<div style="margin:0;padding:0 0 20px 15px;text-align:left;font-family:Helvetica, Arial, sans-serif;font-size:14px;line-height:22px;color:#242428">
																				Payment Method:  <br><b>Ahmed A Al Shahali</b><br>
																			
																																													                                    																											                                    xxxx xxxx xxxx 7019
									                                    </div>

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							                                 <div>
							                                 	<strong style="float:left">Order Details</strong>
							                                 	<span style="float:right">Consignment Number: 88887001326520200928</span>
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															<div style="font-size:15px;color:#202020;padding:0;line-height:20px;margin:0">Item</div>
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<td align="left" colspan="1" rowspan="1" width="40%" style="padding-left:15px">
															<div style="font-size:15px;color:#202020;padding:0;line-height:20px;margin:0">Description</div>
</td>
<td align="right" colspan="1" rowspan="1" width="30%" style="padding-right:10px">
															<div style="font-size:15px;color:#202020;padding:0;line-height:20px;margin:0">Shipped Quantity</div>
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																<table align="left" border="0" cellpadding="0" cellspacing="0" width="100%"><tbody><tr><td colspan="1" rowspan="1">
																	     																	    <a href="https://www.maxfashion.com/sa/en/p/162617730?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_SA_en" style="text-decoration:none;padding:5px" target="_blank" rel="noreferrer">
																		    																																								<img src="https://lmsin.net/cdn-cgi/image/h=150,w=150,q=90,fit=cover/https://3ecf0162ec16d2dc8f18-fd9472f10317a31c2bce51f193fe8bda.ssl.cf3.rackcdn.com/max/WN20EEXBUR03BLUEDARK-WN20EEXBUR03-MXWIN20150720_01-2100.jpg" alt="" style="height:auto;vertical-align:top;width:150px;padding:20px 0 0 0;max-width:135px">
																		    																																																																																																																																																																																																																																																																																																															 </a>
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																<span style="line-height:24px;font-size:14px;color:#3d4648;font-weight:600">
															       <strong> MAX </strong>
															    </span>
															        <br>
															    															      <strong> Printed 3-Piece Burkini Set with Raglan Sleeves </strong>
															    															        <br>
															     																     																	     																	         <span style="line-height:22px;font-size:14px;color:#3d4648;font-weight:300">Color: Blue</span> 
																	        	  
																	        	 <br>
																	         																		      																		         <span style="line-height:22px;font-size:14px;color:#3d4648;font-weight:300">
																		        	     																		        	      Size: 
																		        	     																		        	     24 
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<td align="center" colspan="1" rowspan="1" style="padding:15px 10px 15px 10px;font-family:Arial, Helvetica, sans-serif;line-height:20px;font-size:18px;color:#3d4648;font-weight:600">
														        <span style="line-height:22px;font-size:14px;color:#3d4648">
														       		1
														        </span>
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<td align="center" colspan="1" rowspan="1" width="28%" style="padding-bottom:10px">
																<table align="left" border="0" cellpadding="0" cellspacing="0" width="100%"><tbody><tr><td colspan="1" rowspan="1">
																	     																	    <a href="https://www.maxfashion.com/sa/en/p/162617729?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_SA_en" style="text-decoration:none;padding:5px" target="_blank" rel="noreferrer">
																		    																																								<img src="https://lmsin.net/cdn-cgi/image/h=150,w=150,q=90,fit=cover/https://3ecf0162ec16d2dc8f18-fd9472f10317a31c2bce51f193fe8bda.ssl.cf3.rackcdn.com/max/WN20EEXBUR03BLUEDARK-WN20EEXBUR03-MXWIN20150720_01-2100.jpg" alt="" style="height:auto;vertical-align:top;width:150px;padding:20px 0 0 0;max-width:135px">
																		    																																																																																																																																																																																																																																																																																																															 </a>
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<td align="left" colspan="1" rowspan="1" width="40%" style="padding:15px">
																<span style="line-height:24px;font-size:14px;color:#3d4648;font-weight:600">
															       <strong> MAX </strong>
															    </span>
															        <br>
															    															      <strong> Printed 3-Piece Burkini Set with Raglan Sleeves </strong>
															    															        <br>
															     																     																	     																	         <span style="line-height:22px;font-size:14px;color:#3d4648;font-weight:300">Color: Blue</span> 
																	        	  
																	        	 <br>
																	         																		      																		         <span style="line-height:22px;font-size:14px;color:#3d4648;font-weight:300">
																		        	     																		        	      Size: 
																		        	     																		        	     22 
																		         </span> 
												                                 <br>
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<td align="center" colspan="1" rowspan="1" style="padding:15px 10px 15px 10px;font-family:Arial, Helvetica, sans-serif;line-height:20px;font-size:18px;color:#3d4648;font-weight:600">
														        <span style="line-height:22px;font-size:14px;color:#3d4648">
														       		1
														        </span>
						    							    </td>
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Attachments :
1. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043154014148'>Screenshot_20201003-141608.png</a><br />2. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043154014149'>Screenshot_20201003-141601.png</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1545988