Subject: Missing item / Refund approval
From: Algaili Ahmed <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 3 Oct 2020 22:39:49 -0700 (MST)

Hi Team 

Problem Statement : Missing item / Refund approval 

Order Date : 10-May-2020 

Order ID: 6490532489 

Tracking ID: 649053248922999991 

Store code: Max60094 

Assistance Required: Refund approval. 

Issue Description: The customer placed order for 21 items but as per the customer he/she has received only the item(161967560 - - Set of 5 - Solid Ankle Length Socks). 

The issue has been escalated to store, WH and stores related concern team to resolve the issue but no action has been done. 

The customer complaint: 20 items are missing. 

The cost of the missing items: SAR 539.00 

Case history: The customer reached out to us on 9 Jun 2020 and since then the issue was escalated to WH team and store team but no action has been taken. 

Customer's history: The customer's 2nd order with us. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Algaily.