Subject: Ticket Assigned - Conversation with faheem
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 30 Sep 2020 07:55:59 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with faheem faheem                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Faheem ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:29 AM, 30th Sep                     faheem                    HELLO           11:31 AM, 30th Sep                   Bot                   أهلا مرة أخرى!           11:31 AM, 30th Sep                   Algaili                    مرحبا معك احمد يسرنى خدمتك           11:33 AM, 30th Sep                     faheem                    HELLO           11:36 AM, 30th Sep                     faheem                    ORDER # 6220813605 ORDER DATE 02-SEP-2020           11:36 AM, 30th Sep                     faheem                    more then 20 days completed           11:36 AM, 30th Sep                     faheem                    and still not receive refund           11:36 AM, 30th Sep                     faheem                    ?           11:39 AM, 30th Sep                     faheem                    ?           11:39 AM, 30th Sep                     faheem                    ?           11:39 AM, 30th Sep                     faheem                    ?           11:39 AM, 30th Sep                   Algaili                    Hi, Thank you for contacting us. How may I help you?           11:40 AM, 30th Sep                   Algaili                    May I request you to please stay on-hold while I retrieve the information.           11:40 AM, 30th Sep                     faheem                    ok           11:40 AM, 30th Sep                   Algaili                    We are sorry for the inconvenience caused and we have forwarded this information to our concern team to initiate the refund as soon as possible.           11:42 AM, 30th Sep                     faheem                    every time same reply from your side           11:43 AM, 30th Sep                   Algaili                    We are sorry for the inconvenience caused, but be assured we escalated the issue and will fix soon as we have checked the item was delivered to our warehouse.           11:45 AM, 30th Sep                     faheem                    i am complaning on daily basis           11:46 AM, 30th Sep                     faheem                    but nobody's take action           11:46 AM, 30th Sep                   Algaili                    We are truly sorry to hear that and are team will work on the issue to fix it as soon as possible           11:49 AM, 30th Sep                     faheem                    HOW MANY MONTH YOU NEED TO SOLVE THE ISSUE           11:50 AM, 30th Sep                     faheem                    ONE MONTH COMPLETED           11:50 AM, 30th Sep                   Algaili                    As we close this chat we assure you we will escalate the issue to our concern team and it will be sorted out soon           11:52 AM, 30th Sep                   Algaili                    Is there anything else I can help you with?            11:53 AM, 30th Sep                   Algaili                    It was a pleasure assisting you. Thank you for shopping with us  My name Algaily ahmed and have a wonderful day.           11:55 AM, 30th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1536633