Subject: Ticket Assigned - Conversation with vikar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 30 Sep 2020 07:09:37 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with vikar vikar                    Bot:  Hi again! Bot:  Please enter your name Customer:  vikat Bot:  Hi Vikat ,what do you need help with? Customer:  vikar Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Vikar ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0544525146            10:51 AM, 30th Sep                   Algaili                    Hi, Thank you for contacting us. How may I help you?           10:52 AM, 30th Sep                     vikar                    It is regarding a return request           10:52 AM, 30th Sep                     vikar                    622298143           10:52 AM, 30th Sep                     vikar                    I want to drop the order at a Centerpoint store           10:53 AM, 30th Sep                     vikar                    But I have requested return online which I need to cancel           10:53 AM, 30th Sep                   Algaili                    May I request you to please stay on-hold while I retrieve the information.           10:55 AM, 30th Sep                     vikar                    Ok           10:55 AM, 30th Sep                   Algaili                    The mentioned order is incorrect please share us with correct order ID           10:56 AM, 30th Sep                     vikar                    6222982143           10:57 AM, 30th Sep                   Algaili                    once again may I request you to please stay on-hold while I retrieve the information.           10:58 AM, 30th Sep                     vikar                    Ok           10:59 AM, 30th Sep                   Algaili                    we are sorry that you will not be able to return the items to store as the returns exceeded the return frame time 14 days           11:02 AM, 30th Sep                     vikar                    How about pickup from delivery place           11:03 AM, 30th Sep                   Algaili                    We can see that the return request created on 03  30/09/20 and our courier partner in meantime will arrange the collection within 7 -10 working days           11:05 AM, 30th Sep                   Algaili                    Is there anything else I can help you with?            11:06 AM, 30th Sep                   Algaili                    It was a pleasure assisting you. Thank you for shopping with us.  My name is Algaily Ahmed and have a wonderful day.           11:09 AM, 30th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1536429