Subject: Ticket Assigned - Conversation with mohammed shiyas
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 30 Sep 2020 06:57:29 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammed shiyas mohammed shiyas                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammed shiyas Bot:  Hi Mohammed Shiyas ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9799901862 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mohammed Sh
 iyas ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this perio
 d. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0553800997            10:51 AM, 30th Sep                   Algaili                    Hi, Thank you for contacting us. How may I help you?           10:52 AM, 30th Sep                     mohammed shiyas                    One my order cancelled, but i didnt get back refund amount           10:52 AM, 30th Sep                     mohammed shiyas                    Order number 9799912350           10:52 AM, 30th Sep                   Algaili                    May I request you to please stay on-hold while I retrieve the information.           10:53 AM, 30th Sep                     mohammed shiyas                    Ok           10:53 AM,
  30th Sep                   Algaili                    We are sorry for the inconvenience caused and we have forwarded this information to our concern team to initiate the refund as sson as possible           10:54 AM, 30th Sep                     mohammed shiyas                    Ok           10:54 AM, 30th Sep                     mohammed shiyas                    Thnak you           10:55 AM, 30th Sep                   Algaili                    It was a pleasure assisting you. Thank you for shopping with us.           10:56 AM, 30th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1536389