Subject: Ticket Assigned - Conversation with mnerva
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 21 Sep 2020 09:41:49 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mnerva mnerva                    Bot:  Hi again! Bot:  Please enter your name Customer:  mnerva Bot:  Hi Mnerva ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8203019943 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:19 PM, 21st Sep                     mnerva                    Hiiiii           01:22 PM, 21st Sep                   Algaili                    Hi, Thank you for contacting us. How may I help you?           01:22 PM, 21st Sep                     mnerva                    I placed an order from last Monday and until now i cant collect it and i call customer service they said will solve it within 48 hours and until now there isnt any thing new and i will travel after tomorrow           01:24 PM, 21st Sep                     mnerva                    I want my order today or refund it           01:24 PM, 21st Sep                     mnerva                    Hey           01:26 PM, 21st Sep                   Algaili                    Could you please share your order id so that I can assist you further.            01:30 PM, 21st Sep                     mnerva                    8203019943           01:33 PM, 21st Sep                   Abhishek                   May I request you to please stay on-hold while I retrieve the information.           01:36 PM, 21st Sep                   Abhishek                   We sincerely apologise for the inconvenience caused to you.           01:38 PM, 21st Sep                   Abhishek                   We have forwarded your issue to our concern team. Please allow us some more time to work on this so we can assist you with this accordingly.           01:38 PM, 21st Sep                   Abhishek                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:40 PM, 21st Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1498372