Subject: Ticket Assigned - Conversation with nadeen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 21 Sep 2020 08:44:33 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nadeen nadeen                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nadeen Bot:  Hi Nadeen ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96566908047            12:09 PM, 21st Sep                     nadeen                    ??           12:11 PM, 21st Sep                   Algaili                    Hi, Thank you for contacting us. How may I help you?           12:16 PM, 21st Sep                     nadeen                    helo           12:18 PM, 21st Sep                     nadeen                    i would like to knw the status of my refund please           12:18 PM, 21st Sep                     nadeen                    im waiting for a refund since 13/8  and no one is helping me out, it's very unprofessional and i've had enough of waiting!           12:19 PM, 21st Sep                   Algaili                    Could you please share your order id so that I can assist you further.            12:20 PM, 21st Sep                     nadeen                    there is no ID           12:21 PM, 21st Sep                     nadeen                    the money was deducted and no order was made           12:21 PM, 21st Sep                   Algaili                    We would be happy to help you. However for us to check and investigate, we would need some more information.  Please provide us with official bank statement showing the amount debited and the transaction ID           12:25 PM, 21st Sep                     nadeen                    already attached in an email i sent a long time ago, please check your email           12:25 PM, 21st Sep                     nadeen                    this is the millionth time you ask me for it           12:25 PM, 21st Sep                   Algaili                    Here is chat customer service, ok we will check and we will update you           12:28 PM, 21st Sep                     nadeen                    no please, you've been checking since 13/8           12:29 PM, 21st Sep                     nadeen                    i want my money back today please           12:29 PM, 21st Sep                     nadeen                    can you give me a contact number           12:29 PM, 21st Sep                     nadeen                    someone i can speak to           12:29 PM, 21st Sep                   Algaili                    Kindly please share us the above bank details so we can further assist you           12:32 PM, 21st Sep                     nadeen                    the details are in your email, KINDLY check your email           12:32 PM, 21st Sep                     nadeen                    i sent it through this email address [email-masked]           12:32 PM, 21st Sep                   Algaili                    Ok if you dropped the issue and the bank details through email it will be forwarded to concern team for checking and they will update by email           12:34 PM, 21st Sep                     nadeen                    can you give me the concerned team contact number           12:35 PM, 21st Sep                   Algaili                    Sorry we have contact details they will forward the issue through system and please allow us time to fix it for you           12:37 PM, 21st Sep                     nadeen                    ok           12:37 PM, 21st Sep                   Algaili                    Sorry we have not contact details           12:37 PM, 21st Sep                   Algaili                    Is there anything else I can help you with?            12:39 PM, 21st Sep                   Algaili                    It's been a pleasure assisting you. Please feel free to come back and chat with us if you have any queries in the future. Thank you for shopping with us.           12:43 PM, 21st Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1498181