Subject: Ticket Assigned - Conversation with pallavi dutta
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 21 Sep 2020 08:08:20 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with pallavi dutta pallavi dutta                    Bot:  Hi again! Bot:  Please enter your name Customer:  pallavi dutta Bot:  Hi Pallavi Dutta ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:30 AM, 21st Sep                     pallavi dutta                    Hello           11:33 AM, 21st Sep                   Bot                   أهلا مرة أخرى!           11:33 AM, 21st Sep                     pallavi dutta                    H           11:37 AM, 21st Sep                   Algaili                    Hi, Thank you for contacting us. How may I help you?           11:50 AM, 21st Sep                     pallavi dutta                    Hello           11:50 AM, 21st Sep                   Algaili                    sorry for late reply           11:50 AM, 21st Sep                     pallavi dutta                    My order number  is 6498495625           11:51 AM, 21st Sep                   Algaili                    how may I help you           11:51 AM, 21st Sep                     pallavi dutta                    I had received a mail that my refund has been processed on 28th August           11:51 AM, 21st Sep                     pallavi dutta                    But i have still not received the refund in my account           11:51 AM, 21st Sep                     pallavi dutta                    The order was placed in June           11:52 AM, 21st Sep                     pallavi dutta                    Its been almost 3 months i have not received refund for this order           11:52 AM, 21st Sep                   Algaili                    May I request you to please stay on-hold while I retrieve the information.           11:53 AM, 21st Sep                     pallavi dutta                    Yes sure           11:54 AM, 21st Sep                   Algaili                    We have checked and we can see there is technical issue regarding the refund           11:57 AM, 21st Sep                     pallavi dutta                    Whats the issue ?           11:57 AM, 21st Sep                   Algaili                    and the amount refunded will reflect on your account within 7 to 10 days           11:57 AM, 21st Sep                     pallavi dutta                    Are you sure about that ?           11:58 AM, 21st Sep                     pallavi dutta                    Coz on 28th august too i was told that it will be reflected within 7to 10 days           11:58 AM, 21st Sep                     pallavi dutta                    But its been a month now           11:58 AM, 21st Sep                   Algaili                    We are sorry for the inconvenience caused and we have forwarded this information to our concern team for further check and we will update you as soon as possible.           12:02 PM, 21st Sep                   Algaili                    Is there anything else I can help you with?            12:04 PM, 21st Sep                     pallavi dutta                    No..thank you for           12:05 PM, 21st Sep                     pallavi dutta                    Your help           12:05 PM, 21st Sep                   Algaili                    It's been a pleasure assisting you. Please feel free to come back and chat with us if you have any queries in the future.           12:07 PM, 21st Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1498058