Subject: New Reply Received - Fwd: مشترياتك في طريقها إليك 6222310348
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 17 Sep 2020 14:39:27 +0000

Hi Algaili Abdelbagee Ahmed,  The customer has responded to the ticket.  Fwd: مشترياتك في طريقها إليك 6222310348  Ticket comment <div dir="ltr">Hi centre point team ;<div><br></div>
<div>today I received a call from the Delivery representative and he refused to deliver the shipment .  the reason is : i am living in Malaz Area and he is responsible about Wezarat Area only , so the delivery will be de;ayed till next sunday or monday .</div>
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<div>see the above feedback from that agent is not acceptable at all as my address is mentioned cleared at Malaz Area , Sitteen Road </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Sep 16, 2020 at 3:52 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<div dir="ltr">Hi Emad,</div>
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<div style="box-sizing:border-box;word-break:break-word;margin-bottom:0.0001pt">
<span rel="tempredactor" style="box-sizing:border-box;word-break:break-word"><br style="box-sizing:border-box"></span><div>
<span rel="tempredactor" style="box-sizing:border-box;word-break:break-word">Thank you for getting in touch with us.</span><br style="box-sizing:border-box">
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<span dir="ltr" rel="tempredactor" style='box-sizing:border-box;word-break:break-word;font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We are truly sorry to hear that your order has been delivered yet. This is surely not the experience we want our customers to have when they shop with us. </span><br style="box-sizing:border-box">
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<span dir="ltr" rel="tempredactor" style='box-sizing:border-box;word-break:break-word;font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange the delivery as soon as possible.</span><br style="box-sizing:border-box">
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<span rel="tempredactor" style="box-sizing:border-box;word-break:break-word">Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here. </span><br style="box-sizing:border-box">
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<span rel="tempredactor" style='box-sizing:border-box;word-break:break-word;font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Feel free to get in touch with us for further assistance.</span><br style="box-sizing:border-box">
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<div><span rel="tempredactor" style="box-sizing:border-box;word-break:break-word"> </span></div>
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<span rel="tempredactor" style='box-sizing:border-box;word-break:break-word;font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'> Your friends,</span><br style="box-sizing:border-box">
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<div><span rel="tempredactor" style='box-sizing:border-box;word-break:break-word;font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1484889