Subject: New Reply Received - Re: Your products are on the way
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Mon, 07 Sep 2020 15:31:44 +0000

Hi Algaili Abdelbagee Ahmed,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div dir="auto">Thank you for your response.I wonder what seems to be the problem why the courier returned the item in your warehouse without contacting me.At least they could have called me and inform me about it.    </div>
<div dir="auto">Also,in your part you immediately processed the refund without asking what happened,why it was not delivered.Nobody called me or send me any message regarding this,if i didnt send you an email,i will never know what happened with my order.Then you will ask me again to place an order? This is not proper.I placed the order,the courier shld have done their job to deliver the item,no reason to return it to the warehouse,they are just creating  problems,its annoying.<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div>On Sun, 6 Sep 2020 at 14:37 Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<br><br><div><span rel="tempredactor" style="font-size:14px" dir="ltr">Hi Dorothy,</span></div>
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<br><br><span rel="tempredactor" style="font-size:14px">Thank you for reaching out to us.</span><br><br><br>
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<br><br><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>We are truly sorry to hear that your order has been returned back to our warehouse by the courier. We have now forwarded your concern to the courier team and they are closely working on this. </span><br><br><br>
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<br><br><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>We have initiated a refund for this order. It would take around 4-15 days to reflect in your account.</span><br><br><br>
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<br><br><span rel="tempredactor" style="font-size:14px">We understand you are anxious to get this product as soon as possible. However, the refund has now been processed and is not with us now so we would recommend to place the order again using a suitable mode of payment. We'll make sure you get your items this time.</span><br><br><br>
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<br><br><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Again, please accept our sincere apologies for this.</span><br><br><br>
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<br><br><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Your friends,</span><br><br><br>
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<br><br><div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>The Support Team </span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1456979