Subject: New Reply Received - BROKEN ITEMS. Re: Your products are on the way
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Mon, 07 Sep 2020 11:54:19 +0000

Hi Algaili Abdelbagee Ahmed,  The customer has responded to the ticket.  BROKEN ITEMS. Re: Your products are on the way  Ticket comment <div dir="ltr">IT IS NOT RARE YOUR TEAM JUST DID NOT FOCUS ON THE WAY IT WAS PACKED. AND IT WAS VERY WRONG THE WAY IT WAS PACKED 3 ITEMS TOGETHER WITHOUT SUPPORT FOR 2 ITEMS INSIDE AND IT WAS SHAKING. YOUR MAN WAS NOT THINKING THE RIGHT WAY SHOULD IT BE PACKED. SO SURELY IT WILL BREAK AND IT DID BREAK!<div><br></div>
<div>THANK YOU FOR DOING WHAT IT NEEDS TO BE DONE.</div>
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<div>"  And the LORD will guide you always. "<br>
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<div><div dir="ltr" class="gmail_signature">                      Isaiah 58:11<br> <br>
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<div>On Mon, Sep 7, 2020 at 2:33 PM Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div style="margin-bottom:0.0001pt"><span rel="tempredactor" style="font-size:14px" dir="ltr">Hi Carmelita,</span></div>
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<span rel="tempredactor" style="font-size:14px">We apologise for the inconvenience caused.</span><br>
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<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Though rare this is really unfortunate that you had received a defective item in your recent purchase with us. We understand that you are sceptical about your future purchases. </span><br>
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<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">We would like to inform that whenever a customer places an order from our website, all the items go through a quality check performed by our professional staff and we always make sure to deliver the products in good shape. We rely on Kuwait's best courier partners to deliver the products to the customer. However, your case is a rare exception and we are truly sorry for the defective product you received. </span><br>
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<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">Please be assured as we have forwarded this issue to our concerned team to initiate the refund in your online credit in your account as soon as possible.</span><br>
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<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr"> We thank you for your understanding and cooperation.</span><br>
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<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Again, please accept our sincere apologies for this.</span><br>
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<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Hope we are able to meet your expectations. </span><br>
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<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Your friends,</span><br>
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<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>The Support Team</span></div>

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1455045