Subject: New Reply Received - Return
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sun, 06 Sep 2020 13:25:29 +0000

Hi Algaili Abdelbagee Ahmed,  The customer has responded to the ticket.  Return   Ticket comment <br>
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<div dir="rtl">أُرسلت من الـ iPhone</div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE0NDU4NTcxMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.8kEtf_PP1V1vLfb0F-1nmvtLcxT_YH83nqv1JtTwFq0">
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<blockquote>في ٠٦‏/٠٩‏/٢٠٢٠ الساعة ٣:١٠ م، كتب/كتبت ‏Homecentre ‏&lt;[email-masked]&gt;:<br>
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<div dir="ltr">Hi Hawraa,</div>
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<div>We apologise for the inconvenience caused.<br>
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Though rare this is really unfortunate that you had received a defective item in your recent purchase with us. We understand that you are sceptical about your future purchases.
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<span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' dir="ltr">We would be happy to help you. However for us to check and investigate, </span><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' dir="ltr">Please
 provide us with order ID, the physical image of the damaged item and its name or screenshot to further assist you.</span>
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<span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Looking forward to hearing from you.</span><br>
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<span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Your friends,</span><br>
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<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>The Support Team</span></div>
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  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1456915