Subject: [JIRA] (REL-114305) Return process request (RMA : 24133070 & Order : 6473882205)
From: "Sankar T (Jira)" <[email-masked]>
To: "Algaily Elnor" <[email-masked]>
Date: Sat, 05 Sep 2020 16:54:22 +0000

Sankar T *made 1 update* and *added 1 new comment*. REL-System Reliability Engineering - Landmark/REL-114305 Return process request (RMA : 24133070 & Order : 6473882205) 

Sankar T *made 1 update* and *added 1 new comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiMjViOGJmNTE2OGFjNDRjOGJjMzZjYmFiOWU5N2U4OGEiLCJwIjoiaiJ9 )

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REL-114305 ( https://landmark.atlassian.net/browse/REL-114305?atlOrigin=eyJpIjoiMjViOGJmNTE2OGFjNDRjOGJjMzZjYmFiOWU5N2U4OGEiLCJwIjoiaiJ9 )

Return process request (RMA : 24133070 & Order : 6473882205) ( https://landmark.atlassian.net/browse/REL-114305?atlOrigin=eyJpIjoiMjViOGJmNTE2OGFjNDRjOGJjMzZjYmFiOWU5N2U4OGEiLCJwIjoiaiJ9 )
Updates
Sankar T 8:51 pm GST Status: To Be Assigned Hybris Resolved
Comments
Sankar T 8:51 pm GST

Hi, May I know what is the issue with the RMA # 24133070? Technically, you have created RMA when consignment status is not in terminal status. Since the order is COD and consignment status is IN TRANSIT, no amount will be refunded to the customer.

View issue ( https://landmark.atlassian.net/browse/REL-114305?atlOrigin=eyJpIjoiMjViOGJmNTE2OGFjNDRjOGJjMzZjYmFiOWU5N2U4OGEiLCJwIjoiaiJ9 )

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