Subject: New Reply Received - Re: Share your feedback with us
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 30 Aug 2020 12:53:06 +0000

Hi Algaili Abdelbagee Ahmed,  The customer has responded to the ticket.  Re: Share your feedback with us  Ticket comment <div dir="auto"></div>
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<div>On Sun, Aug 30, 2020, 3:52 PM Jacqueline Belarmino &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr" class="gmail_attr">On Sun, Aug 30, 2020, 3:23 PM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Jacqueline</div>
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<span rel="tempredactor" style="font-size:14px">We apologise for the inconvenience caused.</span><br>
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<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Though rare this is really unfortunate that you had received a defective item in your recent purchase with us. We understand that you are sceptical about your future purchases. </span><br>
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<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">We would like to inform that whenever a customer places an order from our website, all the items go through a quality check performed by our professional staff and we always make sure to deliver the products in good shape. We rely on KSA's best courier partners to deliver the products to the customer. However, your case is a rare exception and we are truly sorry for the defective product you received. </span>
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<div><span dir="ltr" rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>We request you to share us the pictures of the physical damaged item you received for further assist you.</span></div>
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<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>. We thank you for your understanding and cooperation.</span><br>
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<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Again, please accept our sincere apologies for this.</span><br>
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<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Hope we are able to meet your expectations. </span><br>
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<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Your friends,</span><br>
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<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>The Support Team</span></div>

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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043142203954'>20200827_223742.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1436633