Subject: New Reply Received -
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 27 Aug 2020 08:48:13 +0000

Hi Algaili Abdelbagee Ahmed,  The customer has responded to the ticket.    Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Dear Amir,
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>There were 2 parcels for this order. Probably one parcel should be still at the store.
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Please check if its available.
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<b><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:black'>Tracking ID</span></b><b><span style='font-size:8.5pt;font-family:"Arial",sans-serif'></span></b>
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<b><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:black'>Actual Delivery Date</span></b><b><span style='font-size:8.5pt;font-family:"Arial",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:black'><a rel="noreferrer"><span style="font-size:9.0pt;color:black">+</span></a></span></div>
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<div class="MsoNormal"><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:black'>88887002566120200514</span></div>
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<div class="MsoNormal"><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:black'>649053248923999991</span></div>
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<div class="MsoNormal"><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:black'>5/20/20 10:47 PM</span></div>
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<div class="MsoNormal"><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:black'>Pickup complete</span></div>
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<div class="MsoNormal"><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:black'>88887002924820200514</span></div>
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<div class="MsoNormal"><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:black'>649053248922999991</span></div>
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<div class="MsoNormal"><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:black'>Pickup complete</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Abhi</span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Max Buraida2 &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, August 27, 2020 11:05 AM<br>
<b>To:</b> Max &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Abhilash Kuttalam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#1177123] -</span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Dear team,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>For your information , we will open any cartons that belongs to customer and its under CCTV surveillance
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Kindly check with WH as we are not responsible for the same.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Thanks
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Aamir</span></div>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Max [<a href="mailto:[email-masked]" rel="noreferrer">mailto:[email-masked]</a>]
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<b>Sent:</b> Thursday, August 27, 2020 9:59 AM<br>
<b>To:</b> Max Buraida2 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#1177123] -</span>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,<br>
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Problem Statement: (Missing items)<br>
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Order Date : 10-May-2020<br>
Order ID: 6490532489<br>
Tracking ID: 649053248923999991<br>
Store code: Max60094<br>
Assistance Required: Need missing items<br>
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Issue Description: The customer placed order for 21 items but as per the customer he/she has received only the item(161967560 - - Set of 5 - Solid Ankle Length Socks).<br>
Kindly check on this concern and update us asap.<br>
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Regards,<br>
Algaily</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">1177123:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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