Subject: New Reply Received - Re: Welcome to Centrepoint!
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 22 Aug 2020 10:38:34 +0000

Hi Algaili Abdelbagee Ahmed,  The customer has responded to the ticket.  Re: Welcome to Centrepoint!  Ticket comment <div><div dir="auto">Dear Centerpoint Team</div></div>
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<div dir="auto">Thank you so much for quick reply ,,, please be noted that I have the latest version of the app and still problem exist ,,, please check attached and revert back with a solution .</div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEzOTgwMTIyMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.MxgEIsudgR2yJ9JLLNV04s2hppzZnw7IaWDKZANpnVc" style="max-width: 100%"></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEzOTgwMTIyNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.K96VuQLPRti-n5ycT6dSrXMybtjsJNfc1u86kF951Xk" style="max-width: 100%"></div>
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<div dir="auto">Regards</div>
<div dir="auto">Mai </div>
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<div>On Sat, Aug 22, 2020 at 12:26 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<br><br><span rel="tempredactor" style="font-size:14px" dir="ltr">Hi Mai,</span><br><br><br>
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<br><br><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Thank you for contacting us.</span><br><br><br>
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<br><br><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">We are truly sorry to hear that you are facing issues with the shopping in our Website and APP. This is surely not the experience we want our customers to have when they shop with us.</span><br><br><br>
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<br><br><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>We would suggest you to update the application to its latest version.</span><br><br><br>
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<br><br><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>If the issue persist, we request you to provide us some screenshots of the issue you are facing with the cart so we can further assist you. </span><br><br><br>
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<br><br><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'></span><br><br><br>
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<br><br><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Please be assured, as we have a special team which work on issues like these. We will forward your issue and screenshots to our team and they will surely get it fixed for you.</span><br><br><br>
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<br><br><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'> We can understand that this must be really annoying and frustrating for you, but be assured we would surely get it sorted to make your shopping experience better.</span><br><br><br>
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<br><br><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Feel free to get in touch with us for further assistance.</span><br><br><br>
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<br><br><div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Please note that this case will be automatically closed  if we don't hear from you within 24 hours.</span></div>
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<br><br><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Your friends,</span><br><br><br>
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<br><br><div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>The Support Team </span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1411998