Subject: RE: POD / Refund approval// 8387084363
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>, LMG OMS <[email-masked]>, "Vijay mandal (TCS)" <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Algaili Ahmed <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 20 Aug 2020 06:24:50 +0000

@LMG OMS<mailto:[email-masked]> @Vijay mandal (TCS)<mailto:[email-masked]>

Please provide the proof of collection.

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, August 19, 2020 5:32 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Algaili Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: POD / Refund approval// 8387084363

External email sender, please take precaution.
Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 18, 2020 7:58:35 PM
Subject: POD / Refund approval// 8387084363

Hi Team,

Problem Statement : POD / Refund approval.

Order Date : 10-Jun-2020

Order ID: 8387084363

Tracking ID : 202006111630568

Total Price : KWD 32

Issue Description : The Customer placed the C&C order on 10-Jun-2020, and as per Hybris the pickup is complete  but the customer claimed he has not collected his order.

The issue was escalated to the concerned party for POD request but no action has been done.

Case history : The customer reached out to us on 13 June and since then the issue was escalated to stores and C&C concerned team for POD request.

Customer's history : This customer's first order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,
Algaily.

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