Subject: RE: Refund approval #6470370903
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>, Algaili Ahmed <[email-masked]>
Date: Wed, 19 Aug 2020 07:30:46 +0000

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Go ahead with the refund.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Tuesday, August 18, 2020 10:02 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>; Algaili Ahmed <[email-masked]>
Subject: Refund approval #6470370903
Importance: High

External email sender, please take precaution.
Hi Team,

Problem Statement: Refund approval.

Ticket ID: 978024
Order Date: Mar 17, 2020
Order ID: 6470370903
Return Tracking ID: 34145138680389
RMA: 23478210
Total Price: SAR149.85

Issue Description: Customer has returned 4 items under AWB 34145138680389. and it has been delivered to Conloc on April 06, 2020.

Case history: Customer reached out to us on and saying that hes has returned 4 items under AWB 34145138680389. as per the tracking number the items has been delivered to Conloc on. We have escalated many time to Conloc to process the refund but we have get no response.

Customer's history:  Customer is with us since 2018, and has 10 completed order orders.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.
​
​Thank you for your help.

Regards,
Fauzan
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