Subject: Email was not delivered to [email-masked]
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 05 Aug 2020 12:55:29 +0000

Hi Algaili Abdelbagee Ahmed,  
  The following message composed by you on ticket 978024 failed to reach the recipient [email-masked]. 
  Reason: "Message bounced - Temporary error.  "
  Message content:  Please process the refund if the items have delivered.      Hi Team,   Problem Statement: Refund Not Processed   Order Date : Mar 17, 2020 Order ID: 6470370903 Return Tracking ID: 34145138680389 Assistance Required: To process the refund.   Issue Description: The customer raised a return request for 4 items which have been delivered to warehouse on April 06, 2020 but according to the hybris the status still showing submitted to warehouse, So we request you to check under RMA 23478210 so that the refund will be processed asap.  Regards, Algaily