Subject: Re: Refund Approval: 6484263477
From: Algaili Ahmed <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 4 Aug 2020 03:07:54 -0700 (MST)

Kindly follow up 

From: "Jessie Caparas" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Algaili Ahmed" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Sent: Wednesday, 29 July, 2020 12:14:45 
Subject: RE: Refund Approval: 6484263477 

Hi Shakeeb, 

Will revert to you shortly on this. 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Tuesday, July 28, 2020 1:26 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Seeta Seeta <[email-masked]>; Algaili Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Refund Approval: 6484263477 

External email sender, please take precaution. 

Hi Jessie, 

Kindly assist regarding the following concern. 

Regards 

Shakeeb 

From: "Algaili Ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 25 July, 2020 11:37:47 
Subject: Refund Approval: 6484263477 

Hi Team 

Problem Statement : Not shipped order / Refund approval. 

Order Date : Apr 20, 2020 

Order ID: 6484263477 

Tracking ID : 45943453371 

Total Price :SAR 491.08 

Issue Description : The Customer placed the order on Apr 20, 2020, and it is pending since then, the order updated on the manual refund sheet due to invalid tracking ID, However till now the refund has not been initiated. 

Case history : The customer reached out to us on 19th of May and since then the issue was added to the manual refund sheet but no action has been taken. 

Customer's history : the customer is with us since 3/28/20 and this is his 3rd order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 

Algaily. 

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