Subject: [JIRA] (REL-91876) Refund processing// 6477939679
From: "Lakshmi (Jira)" <[email-masked]>
To: "algaili.ahmed" <[email-masked]>
Date: Sat, 30 May 2020 09:49:05 +0000

Lakshmi *made 1 update* and *added 1 new comment*. REL-System Reliability Engineering - Landmark/REL-91876 Refund processing// 6477939679 

Lakshmi *made 1 update* and *added 1 new comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiODlmMjFhZmMxZDY5NGZhY2FhMzAzMDA2ZTIxOGJjYWIiLCJwIjoiaiJ9 )

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REL-91876 ( https://landmark.atlassian.net/browse/REL-91876?atlOrigin=eyJpIjoiODlmMjFhZmMxZDY5NGZhY2FhMzAzMDA2ZTIxOGJjYWIiLCJwIjoiaiJ9 )

Refund processing// 6477939679 ( https://landmark.atlassian.net/browse/REL-91876?atlOrigin=eyJpIjoiODlmMjFhZmMxZDY5NGZhY2FhMzAzMDA2ZTIxOGJjYWIiLCJwIjoiaiJ9 )
Updates
Lakshmi 1:46 PM GST Status: Work In Progress Hybris Resolved
Comments
Lakshmi 1:45 PM GST

Mentioned Order was placed using the MADA card and Payfort is having issues with refund the amount in MADA card and they are working to fix the issue. Meanwhile, We have shared 500+ failed transactions to them and they have processed the refund manually through the bank and It will take 8-10 days for the refund to reflect in the customer’s account.
Please keep the customer posted about this issue.

View issue ( https://landmark.atlassian.net/browse/REL-91876?atlOrigin=eyJpIjoiODlmMjFhZmMxZDY5NGZhY2FhMzAzMDA2ZTIxOGJjYWIiLCJwIjoiaiJ9 )

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