Subject: New Reply Received - Re: ﻿Your payment was not successful
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 25 May 2020 05:44:11 +0000

Hi Algaili Abdelbagee Ahmed,  The customer has responded to the ticket.  Re: Your payment was not successful   Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Hi<br>
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This is untrue.i have been charged for this order and have proof on my bank statement.the order was returned 3 weeks ago.where us my refund?<br>
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K<span id="ms-outlook-android-cursor"></span><br>
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Get <a href="https://aka.ms/ghei36" rel="noreferrer">Outlook for Android</a>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Babyshop &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, May 18, 2020 2:18:39 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#813570] - Re: Your payment was not successful
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<div>Hi Karishma Kher,<br>
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<div style="color:rgb(51,51,51)">Thank you for shopping with us.<br style="font-weight:inherit; box-sizing:inherit">
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<div style="color:rgb(51,51,51)">We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.<br style="font-weight:inherit; box-sizing:inherit">
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<div style="color:rgb(51,51,51)">Please note that the transaction has only been authorised and not captured. An authorised transaction means that the transaction amount has been blocked by the card issuing bank.<br style="font-weight:inherit; box-sizing:inherit">
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<div style="color:rgb(51,51,51)">If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.<br style="font-weight:inherit; box-sizing:inherit">
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<div style="color:rgb(51,51,51)">Do place a new order again with us so we will be able to confirm &amp; deliver it you.<br style="font-weight:inherit; box-sizing:inherit">
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<div style="color:rgb(51,51,51)">Feel free to get in touch with us for further assistance.<br style="font-weight:inherit; box-sizing:inherit">
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<div><span style="font-size:10.5pt">Your friends,</span></div>
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<span style="font-size:10.5pt">The</span><span> </span><span style="font-size:10.5pt">S</span><span style="font-size:10.5pt">upport Team</span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/813570