Subject: New Reply Received - about my last shipment
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 May 2020 02:49:42 +0000

Hi Algaili Abdelbagee Ahmed,  The customer has responded to the ticket.  about my last shipment  Ticket comment <div dir="auto">Dear</div>
<div dir="auto">Good day</div>
<div dir="auto">Ive been sent the photos as you request and i didnt get any update or response from you???</div>
<div dir="auto">
<br>
</div>
<div dir="auto">
<br>
</div>
<div dir="auto">
<br>
</div>
<div id="composer_signature" dir="auto">
<div dir="auto" style="font-size:85%; color:#575757">Sent from my Samsung Galaxy smartphone.</div>
</div>
<div dir="auto">
<br>
</div>
<div>
<br>
</div>
<div>
<br>
</div>
<div>-------- Original message --------</div>
<div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt; 
</div>
<div>Date: 01/05/2020 10:21 am (GMT+03:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#827749] - about my last shipment </div>
<div>
<br>
</div>
<div>
<div style="font-size:14px">
<div style="font-size:14px">
<div dir="ltr">
<div dir="ltr"><span dir="ltr" style="background-color:initial">Hi Asma,</span></div>
<div dir="ltr">
<div style="margin-bottom:0.0001pt"><span rel="tempredactor"><br>
</span></div>
<div style="margin-bottom:0.0001pt">
<span rel="tempredactor">We apologise for the inconvenience caused.</span><br>
</div>
<div></div>
<div>
<br>
</div>
<div>
<span rel="tempredactor" style="">Though rare this is really unfortunate that you had received a defective item in your recent purchase with us. We understand that you are sceptical about your future purchases. </span><br>
</div>
<div><span rel="tempredactor"><br>
</span></div>
<div>
<span rel="tempredactor" dir="ltr" style="">We would like to inform that whenever a customer places an order from our website, all the items go through a quality check performed by our professional staff and we always make sure to deliver the products
 in good shape. We rely on KSA's best courier partners to deliver the products to the customer. However, your case is a rare exception and we are truly sorry for the defective product you received. </span><br>
</div>
<div>
<br>
</div>
<div>
<span rel="tempredactor" style="">Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.</span><br>
</div>
<div>
<br>
</div>
<div>
<span rel="tempredactor" dir="ltr" style="">We would request you to please share us the physical photo of the damaged item and its name as in the website. We thank you for your understanding and cooperation.</span><br>
</div>
<div>
<br>
</div>
<div>
<span rel="tempredactor" style="">Again, please accept our sincere apologies for this.</span><br>
</div>
<div><span rel="tempredactor"><br>
</span></div>
<div>
<span rel="tempredactor" style="">Hope we are able to meet your expectations. </span><br>
</div>
<div><span rel="tempredactor"><br>
</span></div>
<div>
<span rel="tempredactor" style="">Your friends,</span><br>
</div>
<div><span rel="tempredactor" style="">The Support Team</span></div>
<div style="margin-bottom:0.0001pt"></div>
</div>
</div>
</div>

</div>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/827749