Subject: RE: C$C ISSUE// 6457852915
From: Mohd Imran <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Algaili Ahmed <[email-masked]>
Date: Tue, 5 May 2020 08:27:43 +0000

Hi Shakeeb,

We cannot take the amount back from customer.

However, if customer want we can take the return as refund is already processed.

Regards
Imran

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, May 4, 2020 1:48 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Seeta Seeta <[email-masked]>; Algaili Ahmed <[email-masked]>
Subject: Re: C$C ISSUE// 6457852915

External email sender, please take precaution.
Hi Team,

We need your advise urgently.

Regards
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 28 February, 2020 15:56:13
Subject: Re: C$C ISSUE// 6457852915

Hi Team,

Any update ?
Regards
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 25 February, 2020 20:25:32
Subject: Re: C$C ISSUE// 6457852915

Hi Team,

Order ID : 6457852915
Order Created : 22-Dec-2019
Issue description : Customer collected the  order and got the refund as well.

Please check and do the needful.

Regards
Shakeeb

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 25 February, 2020 15:34:57
Subject: C$C ISSUE// 6457852915

Hi Team,

With reference to order number# 6457852915 and ticket number# 481377, the customer emailed us the order has been handed over to him and at the same time he received message notification regarding the full refund for the order. As per hybris the order processed as RTS and the refund has been processed, kindly follow up with the concerned team to fix this issue asap.

Regards,
Algaily

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