Subject: New Reply Received -
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 01 May 2020 17:26:09 +0000

Hi Algaili Abdelbagee Ahmed,  The customer has responded to the ticket.    Ticket comment <div dir="auto">Thank you for your response. </div>
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<div>On Fri, May 1, 2020, 8:50 PM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Muhammed,<br><span rel="tempredactor"><br></span>
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<div><span rel="tempredactor">Thank you for reaching out us.</span></div>
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<div><span rel="tempredactor" dir="ltr">Thank you for sharing us the image of the wrong item.</span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif' dir="ltr"> We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. </span></div>
<div><span rel="tempredactor" dir="ltr">We have raised a return request for item and our courier partner will arrange collection within 5 to 7 days.</span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif' dir="ltr">We thank you for your understanding and cooperation.<br><br>Again, please accept our sincere apologies for this.<br><br>Hope we are able to meet your expectations. <br><br>Your friends,<br>The Support Team<br><br></span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/748407