Subject: New Reply Received - Order number 9778565926
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 30 Apr 2020 05:33:02 +0000 (UTC)

Hi Algaili Abdelbagee Ahmed,  The customer has responded to the ticket.  Order number 9778565926  Ticket comment <div style="direction: ltr">Thanks . Only one item is damaged not two . I need replacement of one only . Will you send new item and take the damaged one , please ? </div>
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<div style="direction: ltr">Regards </div>
<br><div dir="ltr">Sent from my iPhone</div>
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<div>On 29 Apr 2020, at 9:42 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-style: initial; text-decoration-color: initial'><div dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">Hi Shaima,<br style="box-sizing: border-box"><span rel="tempredactor" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><br style="box-sizing: border-box"></span>
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<div dir="ltr" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-style: initial; text-decoration-color: initial'><div dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; margin-bottom: 0.0001pt"><span rel="tempredactor" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">We apologise for the inconvenience caused.</span></div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><br style="box-sizing: border-box"></div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><span rel="tempredactor" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif' dir="ltr">Thank you for sharing us the picture, now we have raised a return request for the two pieces of the damaged item.</span></div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">
<span dir="ltr" rel="tempredactor" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>Our courier partner will contact you to collect the product as soon as possible.</span><br>
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<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><span dir="ltr" rel="tempredactor" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>We thank you for your understanding and cooperation.</span></div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><span rel="tempredactor" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>Again, please accept our sincere apologies for this.</span></div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><span rel="tempredactor" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><br style="box-sizing: border-box"></span></div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><span rel="tempredactor" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>Hope we are able to meet your expectations. </span></div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><span rel="tempredactor" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><br style="box-sizing: border-box"></span></div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><span rel="tempredactor" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>Your friends,</span></div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><span rel="tempredactor" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/827395