Subject: New Reply Received - about my last shipment
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 30 Apr 2020 03:07:58 +0000

Hi Algaili Abdelbagee Ahmed,  The customer has responded to the ticket.  about my last shipment  Ticket comment <div dir="ltr">Dear <br>
Thanks for reply but your sorry will not return my money or even bring a new item for me, we all didn't know when this situation will be over. So, i expext from a big store like yours to be more responsible on thier reputation and send a new not danage and used items to thier customers, this is consider cheating, i will send the damage item photo to the goverment and see what they can do for me. </div>
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Sent from <a href="https://play.google.com/store/apps/details?id=com.mail.hotmail.outlook.email" rel="noreferrer">Tohsoft.Mail</a> for mobile</div>
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Yesterday from [email-masked]:<br><div style="border-left: 1px solid #4b89dc;padding-left: 8px;margin-left:6px;margin-right: 5px">
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<div dir="ltr"><span style="background-color: initial" dir="ltr">Hi Asma,</span></div>
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<span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>Thank you for contacting us.</span><br>
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<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif' dir="ltr">Thank you for your feedback and we are truly sorry to hear that you are not satisfied with our current service . This is surely not the experience we want our customers to have when they shop with us. Due to current situation of Covid-19 we are not able collect the returned items in this period, once it is resolved you can return your online purchases.</span></div>
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<span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>Again, please accept our sincere apologies for this.</span><br>
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<span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>Your friends,</span><br>
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<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>The Support Team </span></div>
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</div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/827749