Subject: Ticket Assigned - Conversation with ghazal
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 23 Mar 2020 19:04:27 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ghazal ghazal                    Hi I have requested for a return few days back but still no reply           06:37 PM, 14th Mar                   Bot                   Please enter your name.           06:37 PM, 14th Mar                     ghazal                    Ghazal           06:37 PM, 14th Mar                   Bot                   Hi Ghazal,what do you need help with?           06:37 PM, 14th Mar                     ghazal                    Refund queries           06:37 PM, 14th Mar                   Bot                   Please choose your location           06:37 PM, 14th Mar                     ghazal                    United Arab Emirates           06:37 PM, 14th Mar                   Bot                    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.  
Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you’ll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   
Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  
Please note, it will take longer for us to receive and process your returns during sales. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.            06:37 PM, 14th Mar                   Bot                   Was I helpful?           06:37 PM, 14th Mar                     ghazal                    No           06:38 PM, 14th Mar                   Bot                   Would you still like to connect with an agent?           06:38 PM, 14th Mar                     ghazal                    Yes           06:38 PM, 14th Mar                   Bot                   Please enter your email           06:38 PM, 14th Mar                     ghazal                    [email-masked]           06:38 PM, 14th Mar                   Bot                   Please enter your number           06:38 PM, 14th Mar                     ghazal                    0528493880           06:38 PM, 14th Mar                   Bot                   Please wait while we transfer you to an agent           06:38 PM, 14th Mar                     ghazal                    Waiting           06:42 PM, 14th Mar                     ghazal                    I have created a request for return around 1 week back but status still shows return in progress .,, can you please check and get the items picked for return           06:40 PM, 16th Mar                     ghazal                    I have created a request for return around 1 week back but status still shows return in progress .,, can you please check and get the items picked for return           06:41 PM, 16th Mar                     ghazal                    I have created a request for return around 1 week back but status still shows return in progress .,, can you please check and get the items picked for return           11:19 PM, 22nd Mar                   Algaili                    We regret for the inconvenience caused and the late reply as we have faced technical issue           11:03 PM, 23rd Mar                   Algaili                    Could you please share your order id so that I can assist you further.            11:03 PM, 23rd Mar                   Algaili                    Hi, 

Looks like we are not connected. 

Please feel free to reach out to us on 800-XXXX (Brand Specific) or you can drop us an email – [email-masked] (brand specific).
Thank you for shopping with us.           11:03 PM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/562875