Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 17 Mar 2020 20:25:53 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    السلام عليكم           12:15 AM, 18th Mar                   Algaili                    السلام عليكم معك احمد يسرنى خدمتك           12:16 AM, 18th Mar                     User                    لو سمحت انا شاري من عندكم تيشرتات لعمر 3-4           12:17 AM, 18th Mar                     User                    ومحتاج اغيرهم من 5-6           12:17 AM, 18th Mar                   Algaili                    In the meantime, an exchange is not available at www.xxxx.com. You can return online purchases through the below three channels:

- You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on 
"Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.

· You can now drop off your return to any (brand) store across the UAE.
 
Here’s what you need to do.
 
· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE.

· Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.

· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.

Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           12:21 AM, 18th Mar                   Algaili                    نعتذر للرساله السابقه           12:21 AM, 18th Mar                   Algaili                    يمكنكم استرجاع المنتجات خلال 14 يوم عن طريق إحدى الخيارات التالية:  
  1- يمكنك حجز موعد استلام المنتج المرتجع  عبر الإنترنت عن طريق تسجيل الدخول إلى حسابك والانتقال إلى سجل الطلبات ثم انقر على "رقم الطلب" من هذه الصفحة (https://www.maxfashion.com)، واختيار المنتجات التي تريد إرجاعها.  
  2- يمكنك زيارة أقرب فرع من (ماكس) و إرجاع المنتج إلى الفرع.  
  3- يمكنكم تزويدنا بإسم المنتجات كاملا ورقم الطلب لكي يتم انشاء طلب ارجاع من طرفنا.           12:21 AM, 18th Mar                   Algaili                    كان من دواعي سروري مساعدتكم.            12:25 AM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/538523