Subject: [JIRA] (REL-84913) Unable to place order
From: "Sudhanshu Gandhi (Jira)" <[email-masked]>
To: "algaili.ahmed" <[email-masked]>
Date: Wed, 26 Feb 2020 09:35:17 +0000

Sudhanshu Gandhi *made 3 updates* and *added 1 new comment*. REL-System Reliability Engineering - Landmark/REL-84913 Unable to place order 

Sudhanshu Gandhi *made 3 updates* and *added 1 new comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiNjNiZmU2MDNkNjIzNGY3N2ExOGUwODlkZjZkZDAyMmYiLCJwIjoiaiJ9 )

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REL-84913 ( https://landmark.atlassian.net/browse/REL-84913?atlOrigin=eyJpIjoiNjNiZmU2MDNkNjIzNGY3N2ExOGUwODlkZjZkZDAyMmYiLCJwIjoiaiJ9 )

Unable to place order ( https://landmark.atlassian.net/browse/REL-84913?atlOrigin=eyJpIjoiNjNiZmU2MDNkNjIzNGY3N2ExOGUwODlkZjZkZDAyMmYiLCJwIjoiaiJ9 )
Updates
Sudhanshu Gandhi 1:29 PM GST Attachment: screenshot-2.png Assignee: Sudhanshu Gandhi shivani.rani Status: Reassigned for clarity Hybris Resolved
Comments
Sudhanshu Gandhi 1:31 PM GST

Hi shivani.rani ( https://landmark.atlassian.net/secure/ViewProfile.jspa?accountId=5db95937b3c7570c49db48ec )

Since the customer are adding one free gift item into his cart which is out of stock, that's why system is not allowing to processed.
( https://landmark.atlassian.net/secure/attachment/380613/380613_screenshot-1.png )
Anyway we have cleared the cart, kindly inform them to try to place order without free gift item and ask them to provide the item code as well if they still face same issue.
Apart from this unable to see any issue with the id and the product present into the attachment.
( https://landmark.atlassian.net/secure/attachment/380615/380615_screenshot-2.png )
Suhas Bennikal ( https://landmark.atlassian.net/secure/ViewProfile.jspa?accountId=5a0c2ebf0e8b4605b273e1fe )

View issue ( https://landmark.atlassian.net/browse/REL-84913?atlOrigin=eyJpIjoiNjNiZmU2MDNkNjIzNGY3N2ExOGUwODlkZjZkZDAyMmYiLCJwIjoiaiJ9 )

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