Subject: New Reply Received - Delivery
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 13 Feb 2020 15:19:48 +0000

Hi Algaili Abdelbagee Ahmed,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="ltr"><div dir="ltr">Hi,<div><br></div>
<div>First of all my name is Corina. </div>
<div>Secondly- there are 3 errors that always occur:</div>
<div>1- it says some of the products are out of stock, but I cleared the basket few time, added them again and they are all in stock;</div>
<div>2- when the first error does not pop up the following pops: I cannot select a delivery date because it’s not giving the option- this is for the changing table- i changed the chnaging table thinking it’s a problem with this specific products, still does not work!</div>
<div>3- the last error: payment did not go through. </div>
<div><br></div>
<div>I have uninstalled and reinstalled the app just yesterday from the appstore. </div>
<div><br></div>
<div>See attached. <img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA4NzIyNzYzOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Dg9xu3ElmR2mBggo1dbSwolIIVZZVxdXGaXK1LudEy0">I</div>
<div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA4NzIyNzY0NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.LF2hkl1YGwXNw2KPZ9pPD-utbqize_Nh0Gm2RRKj_Y4"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA4NzIyNzY0NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.yYGsQEF_RpfQsE5M_Rl7MV-9Rv1dy4KilFKBgeMrBRE"><br>
</div>
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<br><div dir="ltr">
<div>Corina Sarim</div>
<div>Sent from my iPhone XS</div>
<div><br></div>
<div><div><br></div></div>
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<div dir="ltr">
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 13 Feb 2020, at 14:54, Babyshop &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr">
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr"><div dir="ltr">​<br><br>
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<div dir="ltr"><div dir="ltr">
<div style="margin-bottom: 0.0001pt">
<span rel="tempredactor" dir="ltr">Hi Cornia,</span><br>
</div>
<div>
<span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>​</span><br>
</div>
<div>
<span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>Thank you for contacting us.</span><br>
</div>
<div><span rel="tempredactor"><br></span></div>
<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif' dir="ltr">We are truly sorry for the inconvenience caused.</span></div>
<div dir="ltr"><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif' dir="ltr">We request you to provide us some screenshots of the issue you are facing with the app<span dir="ltr" rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'> and the mobile type and its version</span> so we can further assist you.</span></div>
<div dir="ltr">
<span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>Please be assured, as we have a special team which work on issues like these. We will forward your issue and screenshots to our team and they will surely get it fixed for you.</span><br>
</div>
<div dir="ltr">
<span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'> We can understand that this must be really annoying and frustrating for you, but be assured we would surely get it sorted to make your shopping experience better.</span><br>
</div>
<div dir="ltr">
<span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>Feel free to get in touch with us for further assistance.</span><br>
</div>
<div><span rel="tempredactor"><br></span></div>
<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>Please note that this case will be automatically closed  if we don't hear from you within 24 hours.</span></div>
<div><span rel="tempredactor"><br></span></div>
<div>
<span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>​Your friends,</span><br>
</div>
<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>The Support Team </span></div>
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</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/458066