Subject: MISSING ITEMS
From: Algaili Ahmed <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>
Date: Thu, 16 Jan 2020 18:27:24 -0700 (MST)

Hi Team, 

The below case the order has been shipped in two shipments Aramex and LMG couriers and the customer complained receiving only one item under Aramex shipment. The customer is daily inquiring about his missings items as have been shown on HYBRIS delivered, kindly follow up with concerned team as the order was prepaid. 

Hi Team, 
Problem Statement: (Missing items) The customer insist not receiving the items 
Order Date :Jan 6, 2020 
Order ID: 6459909475 
Tracking ID: FP01071000467 
Assistance Required: Need missing items 
Issue Description: The customer complained receiving only one item which has been shipped by Aramex, Under the consignment details we can see that all the items have been shipped/Delivered from our side including the LMG shipment. 
The missing items under LMG internal consignment are: 
1- 158507369 - - flormar Supershine Lipstick 
2 - 161902293 - - Set of 5 - Plain Boyshorts with Elasticised Waistband 
3- 159752591 - npw - npw Bamboo Charcoal 3-Step Mask 
4- 160908454 - - Syloon Action Chrome Plated Pen 
5- 161932848 - - Juniors Printed Socks with Cuffed Hem - Set of 3 
Kindly follow up, check and update us asap. 

Regards, 
Algaily