Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 15 Jan 2020 20:10:27 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           11:37 PM, 15th Jan                   Algaili                    Hi, Thank you for contacting us. How may I help you?           11:37 PM, 15th Jan                     User                    Re: [#404355] - Conversation with Bubbling Pen           11:37 PM, 15th Jan                     User                    What is the status of this request           11:37 PM, 15th Jan                   Algaili                    can you please share us with order number           11:38 PM, 15th Jan                     User                    6456843112           11:39 PM, 15th Jan                     User                    Dont tell the stories from beginning           11:39 PM, 15th Jan                     User                    Tell me whats the status about the order           11:39 PM, 15th Jan                   Algaili                    wait a moment           11:41 PM, 15th Jan                     User                    Sorry. Whats the status about refund           11:41 PM, 15th Jan                   Algaili                    sorry for inconvenience caused           11:43 PM, 15th Jan                   Algaili                    since this order was received from our end           11:43 PM, 15th Jan                     User                    No sorry and appologies           11:43 PM, 15th Jan                     User                    Tell me what your finance had done for refund           11:44 PM, 15th Jan                   Algaili                    we will forward the case for the refund to initiated as soon as possible           11:44 PM, 15th Jan                     User                    When is that asap           11:44 PM, 15th Jan                   Algaili                    we will forward this case to concerned team to initiate the refund and you will be updated accordingly           11:46 PM, 15th Jan                     User                    Ok. Inform your finance or whoever is responsible that , I.will be lodging a case with MCI(Ministry of Commerce and Investment) under consumer protection act for the cheating done in delivery date and refund as promised.           11:49 PM, 15th Jan                     User                    You are updating all those day for past one month           11:49 PM, 15th Jan                     User                    So getlost with your updating your concerned team           11:50 PM, 15th Jan                     User                    The complaint will be done tomorrow morning thru MCI portal.           11:50 PM, 15th Jan                     User                    Anything else do u have to say           11:53 PM, 15th Jan                   Algaili                    Apology for inconvenience caused           11:54 PM, 15th Jan                     User                    Thanks for that           11:55 PM, 15th Jan                   Algaili                    there is technical mistake cause the delay sometime but we promise you the case will be raised so that the refund to be processed as soon as possible           11:55 PM, 15th Jan                     User                    Technical mistake from whom           11:56 PM, 15th Jan                   Algaili                    Due to technical issue the refund seems to be stuck on the system. We will update you regarding the same as soon as the refund has processed successfully. We sincerely apologize for this delay and inconveneince.           12:00 AM, 16th Jan                   Algaili                    Hi, 

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Thank you for shopping with us.           12:10 AM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/406925