Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 14 Jan 2020 20:53:51 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi.. I have a mothercare disney princess car seat... I would like to know if it is safe to use in aeroplane. Is it airline safe?           12:40 AM, 15th Jan                   Mohammad                   Hi, Thank you for contacting us. How may I help you?           12:41 AM, 15th Jan                   Mohammad                   this seat is designed for car only and we have not information regarding plane seat           12:42 AM, 15th Jan                     User                    I had contacted the airlines... And they asked me to check with the manufacturer           12:43 AM, 15th Jan                     User                    Can i know wat safety standards have been met           12:43 AM, 15th Jan                     User                    So i can cross check with the airlines           12:43 AM, 15th Jan   
                   User                    McQueen Cars Cosmo Splx Car Seat           12:45 AM, 15th Jan                     User                    This is the carseat i have           12:46 AM, 15th Jan                   Mohammad                   the product is designed for handling the kid safety in car and i think the plance have safety guide different from car           12:47 AM, 15th Jan                     User                    But then flights ask us to bring car seat...           12:48 AM, 15th Jan                     User                    Car seats are meant for car... Bt has to follow safety standards           12:49 AM, 15th Jan                     User                    Can you tell me what safety standards are met in the carseat i bought           12:49 AM, 15th Jan                   Mohammad                   ok take the  I can try checking with our team regarding if the seat is safe to use in aeroplanes. However, I may need to follow up with you via email.      
      12:50 AM, 15th Jan                   Mohammad                   Also, will try getting the safety standards manual from the team that has been checked for this carseat.           12:50 AM, 15th Jan                     User                    Sure... Kindly let me know asap... Bcz i will be travelling soon           12:50 AM, 15th Jan                     User                    My email id is [email-masked]           12:51 AM, 15th Jan                   Mohammad                   sure we will email you           12:51 AM, 15th Jan                     User                    Thanks           12:51 AM, 15th Jan                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           12:53 AM, 15th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/405337