Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 14 Jan 2020 20:43:17 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi why there is no cash on delivery option available           12:25 AM, 15th Jan                   Mohammad                   Hi, Thank you for contacting us. How may I help you?           12:25 AM, 15th Jan                     User                             12:26 AM, 15th Jan                     User                    why there is no cash on delivery option           12:26 AM, 15th Jan                   Mohammad                   Find the products you want to buy by searching for them or by browsing our departments.
Add these products to your basket with the 'Add to Basket' button.
Click your mini-basket from the top right of the screen and hit the 'Checkout Now' button.
Enter your shipping information and click the 'Ship to this Address' button.
Enter your payment information and click the 'Continue' button.
Review your order and place it using the 'Place Your Order' button.
That’s it! You’re all done.           12:27 AM, 15th Jan                     User                    In the payment option cash on delivery is not there           12:28 AM, 15th Jan                     User                    check the pic which I sent u           12:28 AM, 15th Jan                     User                    ????           12:32 AM, 15th Jan                   Mohammad                   did you select before payment section the method of shipment           12:32 AM, 15th Jan                     User                    Yeah but the cash on delivery option is locked           12:34 AM, 15th Jan                   Mohammad                   As I can check from the screenshot it appears that you have selected the click and collect option. Please note click and collect is a prepaid option, cash on delivery is not available in click and collect. This option is only available in home delivery.           12:39 AM, 15th Jan                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           12:42 AM, 15th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/405326