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Date: Mon, 13 Jan 2020 10:17:37 -0700 (MST)

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Subject: Refund processing
From: Algaili Ahmed <[email-masked]>
To: Inayat Ali <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Mon, 13 Jan 2020 10:17:36 -0700 (MST)

Hi Team, 

The following case has been escalated to DXB TEAM in which the order for two items has not been picked however the RTS and the refund was processed for one item instead of two items, kindly forward the case for the full refund urgently: 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Dec 7, 2019 
Order ID: 6455926524 
Return Tracking ID: RTS 
Assistance Required: Process a refund for the non picked item ( 159430203 - - REVLON Super Lustrous Lipstick) 
Issue Description: The click and collect order for the two items was not collected by the customer and according to to the hybris the refund has only been processed for one item, So we request you to check under RMA 23158008 and process a refund for the item ( 159430203 - - REVLON Super Lustrous Lipstick) asap . 

Regards, 
Algaily