Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 09 Jan 2020 18:23:23 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           09:46 PM, 09th Jan                   Bot                   Hi again!           09:46 PM, 09th Jan                     User                    Order #6452259098   Cancellation ticket number 387252

This order was placed on the 17th November 2019.  2 months after the order was placed you have failed to deliver my order. 

My account still shows the order as being “in processing” today.  I called your office last week and cancelled this order.  Urgently confirm that a full refund has been issued.  Your customer service and email service is unacceptable as nothing is ever resolved when using this service.           09:48 PM, 09th Jan                   Mohammad                   Hi, Thank you for contacting us. How may I help you?           09:51 PM, 09th Jan                     User                    Order #6452259098   Cancellation ticket number 387252

This order was placed on the 17th November 2019.  2 months after the order was placed you have failed to deliver my order. 

My account still shows the order as being “in processing” today.  I called your office last week and cancelled this order.  Urgently confirm that a full refund has been issued.  Your customer service and email service is unacceptable as nothing is ever resolved when using this service.  

Kind Regards
Shazia           09:52 PM, 09th Jan                     User                    And???           09:54 PM, 09th Jan                   Mohammad                   wait a moment to check           09:55 PM, 09th Jan                     User                    ok           09:55 PM, 09th Jan                   Mohammad                   your case will be  forwarded to concerned team           10:05 PM, 09th Jan                     User                    And who is the concerned team?           10:06 PM, 09th Jan                   Mohammad                   who will initiate the refund as soon as possible           10:10 PM, 09th Jan                     User                    Thats what i am being told all the time but it doesnt get done           10:11 PM, 09th Jan                   Mohammad                   We will update you regarding the same as soon as the refund has processed.           10:21 PM, 09th Jan                   Mohammad                   [email-masked]           10:21 PM, 09th Jan                   Mohammad                   Hi, 

Looks like we are not connected. 

Please feel free to reach out to us           10:22 PM, 09th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/397086