Subject: Ticket Assigned - Conversation with Popping Candy
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 08 Jan 2020 18:59:32 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Popping Candy Popping Candy                    Hi           10:41 PM, 08th Jan                     Popping Candy                    I ordered this           10:41 PM, 08th Jan                     Popping Candy                             10:41 PM, 08th Jan                     Popping Candy                    It says "set of 2"           10:43 PM, 08th Jan                   Mohammad                   Hi, Thank you for contacting us. How may I help you?           10:43 PM, 08th Jan                     Popping Candy                    I ordered this           10:44 PM, 08th Jan                     Popping Candy                             10:44 PM, 08th Jan                     Popping Candy                    It says "set of 2"           10:44 PM, 08th Jan                   Mohammad                   ok yes the product as shown on babyshop web           10:44 PM, 08th Jan                     Popping Candy                    I received one pencil case only           10:45 PM, 08th Jan                   Mohammad                   sorry for inconvenience caused           10:46 PM, 08th Jan                   Mohammad                   We would like to inform that our prices for some items may vary a bit throughout the day because we offer variety of promotions and offers on our website which may inflict the prices of these items. 

We can never guarantee a sudden hike or downfall of an item's price. However, we always try to provide our products with maximum discount to our customers.           10:47 PM, 08th Jan                     Popping Candy                             10:47 PM, 08th Jan                     Popping Candy                    One side is red one is black           10:47 PM, 08th Jan                     Popping Candy                    Its deceiving the customers           10:47 PM, 08th Jan                     Popping Candy                    When u mention set of 2           10:48 PM, 08th Jan                     Popping Candy                    It's not about price           10:49 PM, 08th Jan                   Mohammad                   ok we apologise can you share us with order number           10:50 PM, 08th Jan                   Mohammad                   are you still with us           10:52 PM, 08th Jan                     Popping Candy                    Yes           10:53 PM, 08th Jan                     Popping Candy                    I've returned the item already as I was really disappointed           10:53 PM, 08th Jan                     Popping Candy                             10:54 PM, 08th Jan                   Mohammad                   thank you for sharing us your feedback           10:54 PM, 08th Jan                     Popping Candy                    The order number           10:54 PM, 08th Jan                   Mohammad                   In the meantime, an exchange is not available at www.xxxx.com. You can return online purchases through the below three channels:

 
 
· You can contact our customer support team on 800-6927 to book a return and to be notified of the refund amount based on our return policy.

· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.

· You can now drop off your return to any (brand) store across the UAE.
 
Here’s what you need to do.
 
· 

Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE.

· Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.

· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.

 
Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           10:55 PM, 08th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/395543