Subject: New Reply Received - Conversation with Wriggly Toffee
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 Feb 2020 14:27:55 +0000

Hi Algaili Abdelbagee Ahmed,  The customer has responded to the ticket.  Conversation with Wriggly  Toffee  Ticket comment <div class="WordSection1">
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<a id="OWAAM7E3741289C1B4EE09959A24962D0FF51" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Escalations Dxbteam</span></a>,
<a id="OWAAM2C99332CBB344E489893EACB82B7A226" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint</span></a>
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<div class="MsoNormal">There was wrong image / content upload on site, which has been taken down for correction.</div>
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<div class="MsoNormal">Please liaise with customer to arrange return &amp; process refund accordingly.</div>
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<div class="MsoNormal">We will not be able to replace the item (as the twin stroller doesn’t exist at all).</div>
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Sachin</div>
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<div class="MsoNormal">04-5175412</div>
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<div>From: Hcmadina Wh &lt;[email-masked]&gt; <br>
<b>Sent:</b> Saturday, February 1, 2020 1:13 PM<br>
<b>To:</b> IranBudhathoki &lt;[email-masked]&gt;; Bsj Nf &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Saumya Kotiyan &lt;[email-masked]&gt;; Shriram Srinivasan &lt;[email-masked]&gt;<br>
<b>Cc:</b> Sagaya Suresh Kumar &lt;[email-masked]&gt;; Sachin Maheshwari &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Moosa Yusuf &lt;[email-masked]&gt;; Navaz Nt &lt;[email-masked]&gt;;
 Shamsheer Musthafa &lt;[email-masked]&gt;; Umapathi Venkatachalam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#416286] - Conversation with Wriggly Toffee</div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:#002060">Dear Harun</span></div>
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<span style="font-size:12.0pt;color:#002060">Please find attached picture .customer want
</span><span style="font-size:10.5pt;font-family:-apple-system;color:#002060">TWIN STROLLER
</span><span style="font-family:-apple-system;color:#002060">please check and conform Asap</span><span style="color:#002060"></span>
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<b><span style='font-size:14.0pt;font-family:"Arial",sans-serif;color:#265486'>Naiju Abdulkalam</span></b><span style='font-size:8.0pt;font-family:"Times New Roman",serif;color:#265486'><br>
</span><b><span style="font-size:12.0pt;color:#265486">COD Supervisior </span></b>
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<div class="MsoNormal"><b><span style="font-size:12.0pt;color:#265486">Madina WareHouse</span></b></div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt;color:#265486">Mob: +966 544361050</span></b></div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt;color:#265486">Tel : 014- 8696954</span></b></div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt;color:#265486">Ext : 7769</span></b></div>
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<b><span style="font-size:12.0pt;color:#265486">E : <u><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></u></span></b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#5F5F5F'>
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<span style='font-size:8.5pt;line-height:115%;font-family:"Arial",sans-serif;color:#2F5496'>Landmark Arabia,<br>
Jeddah</span>
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<span style='font-size:8.5pt;line-height:115%;font-family:"Arial",sans-serif;color:#2F5496'>Saudi Arabia</span><span style='font-size:8.5pt;line-height:115%;font-family:"Arial",sans-serif;color:#5D6061'>
</span><span style='font-size:8.5pt;line-height:115%;font-family:"Arial",sans-serif;color:#2F5496'><a href="http://www.homecentre.com/" rel="noreferrer"><span style="color:#2F5496">www.homecentre.com</span></a></span>
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<b><span style='font-size:7.5pt;line-height:115%;font-family:"Arial",sans-serif;color:#2F5496'>FOLLOW US ON</span></b><span style='font-size:12.0pt;line-height:115%;font-family:"Times New Roman",serif;color:#2F5496'></span>
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<a href="http://www.facebook.com/Homecentrestores" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:#5D6061;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA4NDA0OTcxNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.jnyW2DfALlM6jC5PGog85QBbWhNgDf0Emq-VWBg01Tw" alt="cid:[email-masked]"></span></a><span style='font-family:"Times New Roman",serif;color:#1F497D'> </span><a href="http://www.twitter.com/askhomecentre" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:#5D6061;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA4NDA0OTcxOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.eh3mmJZ8APG-CNYNcQVQEHQP4MK1oVvQw54Eu3AmiHk" alt="cid:[email-masked]"></span></a><span style='font-family:"Times New Roman",serif;color:#1F497D'> </span><a href="https://www.youtube.com/user/Homecentrestore" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:#5D6061;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA4NDA0OTcxOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9._xcafJpqlefKwjLypZ3zyyV1Qq4c2A5pbDz3QUuUCLU" alt="cid:[email-masked]"></span></a><span style='font-family:"Times New Roman",serif;color:#1F497D'> </span><a href="https://instagram.com/homecentrestores" rel="noreferrer"><span style='font-family:"Times New Roman",serif;color:#5D6061;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA4NDA0OTcyMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.l5DiaRSaqtM9QTxF64D-Gao11ATuxAuoYjCBJpd-0Cw" alt="cid:[email-masked]"></span></a><span style='font-family:"Times New Roman",serif;color:#6A6A6A'></span>
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<div class="MsoNormal">Hi</div>
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<div class="MsoNormal"><a id="OWAAMDA46B71584994DB0A0558FDF4F90D9C7" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Hcmadina Wh</span></a></div>
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<div class="MsoNormal">Please check the below order status already delivery done but customer complaint he received wrong item. So kindly discussed with customer and solve the solution asap.</div>
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<div class="MsoNormal"><span style="font-size:10.0pt">REGARDS</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">HARUN</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">BABYSHOP GDMS OPRATION</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">JEDDAH-2113</span></div>
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<b>From:</b> Centrepoint <br>
<b>Sent:</b> Wednesday, January 22, 2020 5:02 AM<br>
<b>To:</b> IranBudhathoki &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bsj Nf &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Saumya Kotiyan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Shriram Srinivasan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Sagaya Suresh Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#416286] - Conversation with Wriggly Toffee</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">​Hi Team,
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement:  BABYSHOP TEAM (<strong><span style="font-family:-apple-system">WRONG ITEM</span></strong>)</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order Date : ​15-Dec-2019</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order ID: ​6456924622</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Tracking ID: 00000080005959585</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Assistance Required: Return / exchange wrong Item Received</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Issue Description: Customer emailed us informing that he/she received the item on 19/12/19  but the item which they received is wrong ( SINGLE STROLLER INSTEAD OF TWIN STROLLER),
 customer also provided us the pictures of wrong item.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Now customer is asking for a return and a refund/ exchange the item. So we request you to check this concern and let us know if we can offer a return or an exchange to customer or
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Algaily</span></div>
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