Subject: Ticket Assigned - Conversation with User
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Wed, 29 Jan 2020 16:37:31 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hello           08:28 PM, 29th Jan                   Bot                   Hi again!           08:28 PM, 29th Jan                     User                    can i return furtine           08:28 PM, 29th Jan                   Algaili                    Hi, Thank you for contacting us. How may I help you?           08:29 PM, 29th Jan                     User                    hi can i return furniture if i didn;t like them?           08:30 PM, 29th Jan                     User                    i want to order now           08:30 PM, 29th Jan                   Algaili                    Currently, you may exchange Lifestyle items in any Centrepoint/Lifestyle store within 14 days from the collection/delivery date providing that the item is available in the store.

 
Wrong products delivered cannot be exchanged, however, a return and refund can be done.
 
You can return online purchases through the below three channels:

 
You can contact our customer support team to book a return and to be notified of the refund amount based on our return policy.

You can now drop off your Centrepoint and Lifestyle returns at any Centrepoint and Lifestyle stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.

You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           08:31 PM, 29th Jan                   Algaili                    It was a pleasure assisting you. Thank you for shopping with us.           08:37 PM, 29th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/431286