Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 28 Jan 2020 19:53:07 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    HI           10:59 PM, 28th Jan                     User                    HI           11:00 PM, 28th Jan                   Algaili                    Hi, Thank you for contacting us. How may I help you?           11:01 PM, 28th Jan                     User                    I AM TRYING PURCHASED SOMETHING           11:02 PM, 28th Jan                     User                    AFTER ENTER CREDIT CARD DETAILS           11:02 PM, 28th Jan                     User                    I AM GEETING THIS MASSAGE           11:02 PM, 28th Jan                     User                    SORRY YOUR PAYMENT ATTEMPT HAS FAILED, PLEASE TRY A DIFFERENT CARD OR PAYMENT METHOD           11:03 PM, 28th Jan                   Algaili                    Kindly share your registered email id for further assistance.           11:03 PM, 28th Jan                     User                    [email-masked]           11:03 PM, 28th Jan                   Algaili                    May I request you to please stay on-hold while I retrieve the information.           11:06 PM, 28th Jan                     User                    ok           11:06 PM, 28th Jan                   Algaili                    please update the APP  by deleting and reinstalling it again and try  place the order           11:07 PM, 28th Jan                     User                    i am trying through web           11:07 PM, 28th Jan                     User                    and also not able to download on android           11:09 PM, 28th Jan                   Algaili                    ok you can try through the  browser if you face the same issue please share us with screen shot of error           11:14 PM, 28th Jan                     User                    ok           11:16 PM, 28th Jan                     User                    is there any order           11:16 PM, 28th Jan                     User                    mine           11:16 PM, 28th Jan                     User                    i have done 2 times           11:16 PM, 28th Jan                   Algaili                    we have checked your last order has been completed and received from store as per records           11:18 PM, 28th Jan                     User                    how many order           11:19 PM, 28th Jan                   Algaili                    your history orders contains three order according to the email you provided           11:21 PM, 28th Jan                     User                    is there any order today           11:22 PM, 28th Jan                     User                    update me           11:23 PM, 28th Jan                   Algaili                    last order in 2019           11:23 PM, 28th Jan                     User                    ok           11:23 PM, 28th Jan                     User                    any there any issue today on website purchasing           11:24 PM, 28th Jan                     User                    i try to purchased two time           11:24 PM, 28th Jan                     User                             11:24 PM, 28th Jan                     User                    this is the message i am geeting           11:24 PM, 28th Jan                   Algaili                    because you already have opted home delivery           11:28 PM, 28th Jan                     User                             11:29 PM, 28th Jan                   Algaili                    please delete the history and cookies and try again           11:30 PM, 28th Jan                     User                    what is max  offer code today           11:30 PM, 28th Jan                   Algaili                    you have to follow max website for promo codes offers           11:32 PM, 28th Jan                   Algaili                    Is there anything else I can help you with?            11:33 PM, 28th Jan                     User                    i am trying purchase now wait           11:33 PM, 28th Jan                     User                    for 1 one monute           11:33 PM, 28th Jan                   Algaili                    ok i am waiting           11:34 PM, 28th Jan                     User                             11:35 PM, 28th Jan                     User                    still same           11:35 PM, 28th Jan                     User                    can check from your side this transaction statuss           11:35 PM, 28th Jan                   Algaili                    did you delete browsing history and cookies           11:36 PM, 28th Jan                   Algaili                    Hi, I'm not getting a response from you. Are we still connected?           11:38 PM, 28th Jan                     User                    yes           11:38 PM, 28th Jan                     User                    i deleted           11:38 PM, 28th Jan                     User                    any there any transaction decine showing from your side           11:38 PM, 28th Jan                   Algaili                    ok be assured that we will forwarded your case to our technical support team please share us with mobile type and its version and email ID           11:40 PM, 28th Jan                     User                    00971521505005           11:43 PM, 28th Jan                     User                    [email-masked]           11:43 PM, 28th Jan                   Algaili                    your mobile type and its version           11:44 PM, 28th Jan                     User                    i didnt understand           11:44 PM, 28th Jan                   Algaili                    mobile type like samsung or iphone, the mobile you are using and its type           11:49 PM, 28th Jan                   Algaili                    Hi, 

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Thank you for shopping with us.           11:52 PM, 28th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/428750