Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 28 Jan 2020 18:51:24 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    What is the email for complaint           10:25 PM, 28th Jan                   Algaili                    Hi, Thank you for contacting us. How may I help you?           10:25 PM, 28th Jan                   Algaili                    you can raise your complaint here we will forward to concerned party           10:26 PM, 28th Jan                     User                             10:28 PM, 28th Jan                     User                             10:28 PM, 28th Jan                     User                             10:29 PM, 28th Jan                   Algaili                    could you provide us  with more details regarding your complaint           10:30 PM, 28th Jan                     User                             10:31 PM, 28th Jan                     User                    This bag under warranty and it was broken as you can see on the photos           10:32 PM, 28th Jan                   Algaili                    We apologize for the inconvenience caused.
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Though rare this is really unfortunate that you had received a defective item in your recent purchase with us. We understand that you are skeptical about your future purchases.           10:33 PM, 28th Jan                     User                    I went to dome branch in Jeddah Mr. Adnan he told me if it was purchased from the showroom I will change it but it is online so you have to check with online support           10:34 PM, 28th Jan                   Algaili                    we request you to raise a return request for the damaged item           10:35 PM, 28th Jan                     User                    How to open this request           10:35 PM, 28th Jan                   Algaili                    In the meantime, an exchange is not available at centerpoint. You can return online purchases through the below three channels:

· You can contact our customer support team to book a return and to be notified of the refund amount based on our return policy.
· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.
· You can now drop off your return to any (brand) store across the KSA.
 
Here’s what you need to do.
 
· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the KSA
· Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.
 
Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           10:37 PM, 28th Jan                   Algaili                    It was a pleasure assisting you. Thank you for shopping with us.           10:37 PM, 28th Jan                   Algaili                    Is there anything else I can help you with?            10:38 PM, 28th Jan                   Algaili                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:40 PM, 28th Jan                     User                    I open the order history but there is no returning choice           10:41 PM, 28th Jan                   Algaili                    You can opt to return the item to the nearest store if it is convenient           10:44 PM, 28th Jan                   Algaili                    Is there anything else I can help you with?            10:45 PM, 28th Jan                   Algaili                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:48 PM, 28th Jan                   Algaili                    It was a pleasure assisting you. Thank you for shopping with us.           10:51 PM, 28th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/428658