Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 27 Jan 2020 16:57:41 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           08:40 PM, 27th Jan                     User                    Tracking of my order           08:41 PM, 27th Jan                     User                    Was shipped a week ago           08:41 PM, 27th Jan                     User                             08:41 PM, 27th Jan                     User                    But not yet received           08:42 PM, 27th Jan                   Algaili                    Hi, Thank you for contacting us. How may I help you?           08:42 PM, 27th Jan                     User                    I haven’t received my order yet           08:43 PM, 27th Jan                     User                    It was shipped a week ago           08:43 PM, 27th Jan                   Algaili                    Could you please share your order id so that I can assist you further.            08:43 PM, 27th Jan                     User                    Ok           08:43 PM, 27th Jan                     User                    Order #7667744287           08:43 PM, 27th Jan                   Algaili                    May I request you to please stay on-hold while I retrieve the information.           08:43 PM, 27th Jan                     User                    Sure           08:44 PM, 27th Jan                   Algaili                    We apologize for the inconvenience caused.           08:46 PM, 27th Jan                     User                    So where is my items           08:46 PM, 27th Jan                     User                    It says shipped but aramex haven’t picked up the order yet           08:46 PM, 27th Jan                     User                    For week now           08:46 PM, 27th Jan                   Algaili                    we will forward the  issue to  concerned team to deliver the order as soon as possible           08:47 PM, 27th Jan                     User                    Please           08:47 PM, 27th Jan                     User                    I usually receive my item within days           08:47 PM, 27th Jan                     User                    It’s a local order           08:48 PM, 27th Jan                   Algaili                    yes we are sorry this unsual happen when our customer shopping with us           08:49 PM, 27th Jan                     User                    Ok I’m expecting this to be solved by tomorrow           08:49 PM, 27th Jan                   Algaili                    we hope so we will be in touch with our courier partner to deliver the order and once again accept our sincere apology for this inconvenience           08:52 PM, 27th Jan                   Algaili                    Is there anything else I can help you with?            08:53 PM, 27th Jan                   Algaili                    كان من دواعي سروري مساعدتكم.            08:55 PM, 27th Jan                   Algaili                    It was a pleasure assisting you. Thank you for shopping with us.           08:57 PM, 27th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/426419