Subject: Ticket Assigned - Conversation with Ringing Candy
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 24 Jan 2020 22:07:58 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ringing Candy Ringing Candy                    Hey           01:40 AM, 25th Jan                   Algaili                    Hi, Thank you for contacting us. How may I help you?           01:40 AM, 25th Jan                   Algaili                    Is there anything else I can help you with?            01:41 AM, 25th Jan                     Ringing Candy                    I ordered a round dial analog watch from your website, and last week  I received my parcel and it has earrings inside the box, then again I contacted you guys for complained, they refunded my credit to my account, and again I ordered watch from your website, i paid the amount already, today I received my parcel and again i got earrings!           01:44 AM, 25th Jan                     Ringing Candy                    And i paid 20 aed again.  
           01:45 AM, 25th Jan                     Ringing Candy                    What are you guys doing??           01:45 AM, 25th Jan                     Ringing Candy                    very irresponsible           01:45 AM, 25th Jan                     Ringing Candy                    See my chat!!           01:46 AM, 25th Jan                   Algaili                    do you mean the wrong item is delivered           01:47 AM, 25th Jan                     Ringing Candy                    Yes 2 times!!!           01:47 AM, 25th Jan                     Ringing Candy                             01:47 AM, 25th Jan                   Algaili                    Could you please share your order id so that I can assist you further.            01:48 AM, 25th Jan                     Ringing Candy                    2 times same thing!           01:48 AM, 25th Jan                     Ringing Candy                             01:49 AM, 25th Jan                   Algaili                    please share us with order id           01:49 AM, 25th Jan                     Ringing Candy                             01:50 AM, 25th Jan                     Ringing Candy                    I ordered this watch!!           01:50 AM, 25th Jan                     Ringing Candy                    i paid the amount 2 times!           01:50 AM, 25th Jan                   Algaili                    May I request you to please stay on-hold while I retrieve the information.           01:51 AM, 25th Jan                     Ringing Candy                    1st order id is: 9767788241           01:52 AM, 25th Jan                     Ringing Candy                    2nd order is is: 9768165614           01:53 AM, 25th Jan                   Algaili                    We apologize for the inconvenience caused.
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Though rare this is really unfortunate that you had received a wrong item in your recent purchases with us. We understand that you are skeptical about your future purchases.           01:54 AM, 25th Jan                     Ringing Candy                    I will not gonna purchase in future!! Your service is pathetic!!           01:55 AM, 25th Jan                     Ringing Candy                    same mistake 2 times!           01:55 AM, 25th Jan                   Algaili                    as per wrong item delivered, the policy just offer return of the wrong item, however we will raise the complaint to the concerned party as the mistake is repeated twice           01:56 AM, 25th Jan                   Algaili                    again accept our sincere apologies for these mistake           01:57 AM, 25th Jan                     Ringing Candy                    I want my money back!!  My total was 37aed and you know what I already paid 57 aed           01:59 AM, 25th Jan                     Ringing Candy                    Last time week when they delivered i gave them 38 AED. And yesterday when I received my parcel I paid 20 aed againnn.           01:59 AM, 25th Jan                     Ringing Candy                    What should i do now? Tell me???           02:00 AM, 25th Jan                     Ringing Candy                    ???????           02:01 AM, 25th Jan                   Algaili                    we will process complete refund for the order           02:02 AM, 25th Jan                     Ringing Candy                    Good for you!!!  I want 57 AED in my credit account!!!           02:03 AM, 25th Jan                     Ringing Candy                    48.85*           02:04 AM, 25th Jan                   Algaili                    surely you will get the refund to my credit in your account           02:04 AM, 25th Jan                   Algaili                    It was a pleasure assisting you. Thank you for shopping with us.           02:07 AM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/421276