Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 22 Jan 2020 18:58:00 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Good evening           10:41 PM, 22nd Jan                     User                    I am Milos, and I would like to check if I can change the date of delivery for the items that I recently ordered           10:42 PM, 22nd Jan                   Algaili                    Hi, Thank you for contacting us. How may I help you?good  evening           10:42 PM, 22nd Jan                     User                    <Hi Algalil           10:43 PM, 22nd Jan                     User                    I am looking into changing the date of my recent order           10:43 PM, 22nd Jan                     User                    Can you help me with that?           10:44 PM, 22nd Jan                   Algaili                    Could you please share your order id so that I can assist you further.            10:44 PM, 22nd Jan                     User                    I made the purchase in the store directly           10:45 PM, 22nd Jan                     User                    I have the the tax invoice           10:45 PM, 22nd Jan                     User                    can that help you?           10:45 PM, 22nd Jan                     User                    ???           10:49 PM, 22nd Jan                   Seeta                    As you confirmed this purchase was made directly with the store. I would advise you to please get in touch with the store directly as we are only able to check the orders that are placed with us online directly from our website.           10:51 PM, 22nd Jan                     User                    can you please share a contact number for the store in emirates mall           10:51 PM, 22nd Jan                     User                    because it seems they are not answering           10:52 PM, 22nd Jan                   Seeta                    https://www.homecentre.com/ae/en/storelocator           10:52 PM, 22nd Jan                   Seeta                    You can try looking for the contact number in the above link shared as per your location.           10:52 PM, 22nd Jan                   Seeta                    Is there anything else I can assist you with today?           10:53 PM, 22nd Jan                     User                    yes the contact number found is a call center that is asking to enter the registered phone number           10:54 PM, 22nd Jan                     User                    however buying in the store we did not register any phone number           10:55 PM, 22nd Jan                     User                    so we are unable to contact the store           10:55 PM, 22nd Jan                   Seeta                    +971 4 341 4441           10:55 PM, 22nd Jan                   Seeta                    You can call the above number at 10am in the morning as it appears the store is closed at this time.           10:56 PM, 22nd Jan                     User                    ok than thank you very much for your help           10:57 PM, 22nd Jan                   Seeta                    You're most welcome.           10:57 PM, 22nd Jan                     User                    have a good evening           10:57 PM, 22nd Jan                   Seeta                    Likewise.           10:57 PM, 22nd Jan                   Seeta                    It was a pleasure assisting you. Thank you for shopping with us.           10:57 PM, 22nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/418220