Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 21 Jan 2020 20:31:44 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hi           12:17 AM, 22st Jan                     User                    i want to cancel my order           12:17 AM, 22st Jan                   Algaili                    Hi, Thank you for contacting us. How may I help you?           12:18 AM, 22st Jan                   Algaili                    Could you please share your order id so that I can assist you further.            12:18 AM, 22st Jan                     User                    8367977578           12:19 AM, 22st Jan                   Algaili                    May I request you to please stay on-hold while I retrieve the information.           12:20 AM, 22st Jan                     User                    sure           12:20 AM, 22st Jan                   Algaili                    Regarding the cancellation of order ID you can refuse the shipment when the team contacts you for the delivery.            12:23 AM, 22st Jan                     User                    my order is canceled ?           12:25 AM, 22st Jan                   Algaili                    I mean when our shipment partner contact you to deliver the order you can refuse the shipment           12:28 AM, 22st Jan                   Algaili                    if you wish to cancel the order           12:29 AM, 22st Jan                     User                    okay           12:29 AM, 22st Jan                     User                    thank you           12:29 AM, 22st Jan                   Algaili                    It was a pleasure assisting you. Thank you for shopping with us.           12:31 AM, 22st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/416442