Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 21 Jan 2020 19:28:35 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           11:06 PM, 21st Jan                   Algaili                    Hi, Thank you for contacting us. How may I help you?           11:06 PM, 21st Jan                     User                    I ordered a jacket online           11:06 PM, 21st Jan                     User                    And a wrong order was shipped to me           11:06 PM, 21st Jan                     User                    i got a sweatshirt instead           11:06 PM, 21st Jan                     User                    When a picture a clearly shown on the app how can you ship a wrong product?           11:07 PM, 21st Jan                     User                    Is clearly*           11:07 PM, 21st Jan                   Algaili                    we are sincerely apologise for inconvenience caused, can you please share us with order number and the image of the wrong item delivered           11:10 PM, 21st Jan                     User                    This was my order           11:11 PM, 21st Jan                     User                             11:11 PM, 21st Jan                   Algaili                    the image of the wrong item so we can further assist you. 
​           11:13 PM, 21st Jan                     User                    This is what I got           11:14 PM, 21st Jan                   Algaili                    please share us with physical image of the item           11:15 PM, 21st Jan                     User                    Sending           11:15 PM, 21st Jan                     User                             11:16 PM, 21st Jan                   Algaili                    Thank you for sharing the image of the item that you have received. We sincerely apologize for this inconvenience. As a token of apology I have initiated a refund for this item. You do not need to return the item that you have received. Once you have received the refund kindly place an order for the same item again.           11:21 PM, 21st Jan                     User                    Thanks but can I know by when will the money be credited back to my account?           11:22 PM, 21st Jan                   Algaili                    It should be within next 24-48 hours. You will receive an email notification for the same once it is processed.           11:24 PM, 21st Jan                     User                    Okay In sha Allah I’ll be waiting. I’ll get back incase I do not receive one by Thursday           11:25 PM, 21st Jan                     User                    Thanks for your prompt action. Appreciate it           11:25 PM, 21st Jan                   Algaili                    We'll update you on the same if there is any delay on
[email-masked]           11:25 PM, 21st Jan                     User                    Thanks           11:26 PM, 21st Jan                     User                    good night           11:26 PM, 21st Jan                     User                    :two_hearts:           11:26 PM, 21st Jan                   Algaili                    good night           11:28 PM, 21st Jan                   Algaili                    It was a pleasure assisting you. Thank you for shopping with us.           11:28 PM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/416390