Subject: Ticket Assigned - Conversation with vandana
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 18 Jan 2020 17:57:59 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with vandana vandana                    Hi           11:55 PM, 14th Jan                   Bot                   Please enter your name.           11:55 PM, 14th Jan                     vandana                    Vandana           11:55 PM, 14th Jan                   Bot                   Hi Vandana,what do you need help with?           11:55 PM, 14th Jan                     vandana                    Refund queries           11:56 PM, 14th Jan                   Bot                   Please choose your location           11:56 PM, 14th Jan                     vandana                    United Arab Emirates           11:56 PM, 14th Jan                   Bot                    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.  
Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you’ll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   
Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  
Please note, it will take longer for us to receive and process your returns during sales. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.            11:56 PM, 14th Jan                   Bot                   Was I helpful?           11:56 PM, 14th Jan                     vandana                    No           11:56 PM, 14th Jan                   Bot                   Would you still like to connect with an agent?           11:56 PM, 14th Jan                     vandana                    Yes           11:56 PM, 14th Jan                   Bot                   Please enter your email           11:56 PM, 14th Jan                     vandana                             11:56 PM, 14th Jan                   Bot                   Please enter your number           11:56 PM, 14th Jan                     vandana                    Money is still not credited into the account           11:57 PM, 14th Jan                   Bot                   Please wait while we transfer you to an agent           11:57 PM, 14th Jan                     vandana                    I have credit card statement           11:57 PM, 14th Jan                     vandana                    Still not there           11:57 PM, 14th Jan                     vandana                    Can you pls revert           12:09 AM, 15th Jan                   Algaili                    Hi, Thank you for contacting us. How may I help you?           09:53 PM, 18th Jan                   Algaili                    Hi, 

Looks like we are not connected. 

Please feel free to reach out to us
Thank you for shopping with us.           09:55 PM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/411140